Association of Professional Rental Organizations (APRO)

Rent-to-Own 101

New to rent-to-own? Explore the basics to understand how it works and why it matters to millions of Americans.

Can You Return Rent-to-Own Items?

Last Updated on April 28, 2026

Yes. In most rental-purchase agreements, customers can return the item if they decide not to continue the agreement. Because rent-to-own transactions are structured as leases rather than loans, returning the item typically ends the agreement, and future renewal payments are not required.

Returning Items in Rent-to-Own #

One of the key features of rental-purchase agreements is flexibility.

Customers who enter a rent-to-own agreement are renting the product with the option to obtain ownership over time. If the customer decides they no longer want the item, they may return it instead of continuing the rental agreement.

This flexibility is possible because the agreement is structured as a lease rather than a loan.

In many traditional credit agreements, the borrower must continue repaying the loan even if the product is no longer wanted. Rental-purchase agreements operate differently.

Because customers are not borrowing money to purchase the item, they are not locked into a long-term repayment obligation.

Why Some Customers Return Rent-to-Own Items #

Customers may return rent-to-own items for many practical reasons.

For example:

  • A household may initially rent a refrigerator or television when moving into a new apartment but later decide to purchase a different model.
  • A customer may rent furniture temporarily while setting up a home and later replace it with different pieces.
  • In other situations, a customer may simply decide they no longer want or need the product.

Because the agreement is a rental arrangement, returning the item is one of the options available to the customer.

How Returns Work #

When a customer returns a rent-to-own item, the rental agreement generally ends at that point.

This typically means:

  • The customer no longer keeps the item
  • Future renewal payments are no longer required
  • The agreement does not continue beyond the return

The exact process for returning an item may vary depending on the dealer and the type of product involved.

For large items such as appliances or furniture, dealers may arrange pickup or allow customers to schedule a return.

Reinstatement Rights #

In many states, rent-to-own laws include Reinstatement provisions.

These provisions allow customers who return an item or miss payments to resume the original agreement within a defined period of time.

Reinstatement rights may allow customers to:

  • Recover the same item if it is still available
  • Receive a comparable replacement item
  • Continue making payments toward ownership

These protections are designed to give customers flexibility if their circumstances change temporarily.

Why Flexibility Is Part of the Model #

Rental-purchase agreements are structured to provide customers with options throughout the Rental Period.

Customers may choose to:

  • Continue renting toward ownership
  • Purchase the item early through an Early Purchase Option
  • Return the item if they decide not to continue the agreement

This flexibility is one of the reasons many households choose rent-to-own when obtaining household goods.

Real-World Situations Where Returns Occur #

In everyday life, household needs change.

A family might rent a washing machine when their existing appliance breaks unexpectedly. Later, once their financial situation stabilizes, they may choose to purchase a different model or replace the appliance through another option.

Similarly, someone furnishing a temporary apartment may rent furniture during the move and later return the items once their housing situation changes.

In situations like these, the ability to return the item provides an important degree of consumer choice and flexibility.


Frequently Asked Questions #

Can customers return rent-to-own items? #

Yes. Customers can generally return rent-to-own items if they decide not to continue the rental agreement.

Does returning the item end the agreement? #

Yes. When the item is returned, the rental agreement typically ends and future renewal payments are no longer required.

Can customers restart the agreement later? #

In many states, Reinstatement rights allow customers to resume the agreement within a defined time period.

Do customers still become owners if they return the item? #

No. Ownership occurs only if the customer completes the rental agreement or exercises an Early Purchase Option.


Related Topics #

To explore the rent-to-own model in greater detail, see these educational resources:

Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.