Association of Professional Rental Organizations (APRO)
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News - Page 25 of 197 - APRO

Customer Service and the Duty of Care: The Daily Work of RTO Professionalism

Rent-to-own only works when service works. A family can find financing in a dozen places, but they choose RTO because it solves the whole problem: delivery today, installation today, repairs included, swaps handled without drama, and the freedom to return merchandise whenever life changes. That value is real only when operators honor a duty of care that is woven into the DNA of the industry. 

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December 30, 2025

Industry Compliance: Why Legitimacy Is Baked into the RTO Model 

The rent-to-own industry did not stumble into regulation. It demanded it. Long before critics accused RTO of operating in gray areas, responsible operators were asking legislators for clarity, consistency, and rules that reflected how the transaction actually works. Lawful conduct is not the floor of professionalism in this industry – it is one of its defining features. 

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December 30, 2025

APROFILE: Chris Bolin – Bonding with Bolin

With almost 35 years of RTO success & leadership behind him, Chris Bolin understands more than ever: You gotta have friends Chat briefly with Chris Bolin, and you may be tempted to pigeonhole him as a stereotypical Southern gentleman – from his coiffed silver hair and rosy apple cheeks to his drawly Tennessee twang and easy gracious manner, he definitely bears the hallmarks of his hometown below the Mason-Dixon line. And Bolin is a for-real Southern gentleman, no doubt. But beneath his lilting accent and dapper countenance, he is also an ambitious, industrious, and resolute rent-to-own professional with almost 35 years of career success behind him and a trio of independent stores that continue to grow. “In February, Bolin Rental Purchase will turn 22 years old, and we still have the same three stores we’ve had for the past decade or so – Clarksville in Tennessee, and in Kentucky, Hopkinsville and Madisonville,” Bolin begins. “Since 2014, the business has grown each year in profitability and revenue, and two of the locations themselves have gotten bigger; Clarksville is now in a huge 18,000-square-foot space, and Hopkinsville is at 12,000 square feet. And we’ve got our corporate office and warehouse both in Clarksville, too.”
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December 30, 2025

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Mike Lewis

Central Properties dba Premier Rental-Purchase

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.