Association of Professional Rental Organizations (APRO)
Topic: HR & Onboarding Done Right: Building Strong Teams from Day One Losing new hires within their first 30 days isn’t just frustrating – it’s expensive. In this webinar, Ashton Atkinson, Director of HR at Impact RTO, breaks down why early turnover happens and how to fix it with a structured, people-first onboarding approach. With […]
Topic: Delivery & Installation Safety: Protecting Your Team, Your Customers, and Your Bottom Line Delivery and installation teams are on the front lines of the rent-to-own experience – navigating tight spaces, heavy merchandise, unpredictable environments, and demanding schedules. This session will focus on practical safety strategies designed specifically for the RTO industry, from proper lifting […]
Topic: Legal Eagles from Hudson Cook Host APRO’s 2nd Annual Legal Town Hall Don’t miss the 2nd annual live, interactive Legal Town Hall where our legal experts – Justin Hosie & Dailey Wilson – will address your pressing questions about the rent-to-own (RTO) industry. From navigating complex compliance issues to managing contracts and minimizing risk, this session […]
Title: 4th Annual Best of RTO World Webinar Back by popular demand, here’s your chance to catch some of the hottest sessions from RTO World 2026! You’ll get knowledge drops from three of the most popular sessions and experience a knowledge flashback like no other. Get pumped and get registered for this beloved tradition! Speakers: To […]
Title: Cyber Insurance Demystified: What You Need Before the Breach October is Cybersecurity Awareness Month – the perfect time to move beyond firewalls and phishing tests and talk about the safety net behind them: cyber insurance. This practical webinar will break down what cyber insurance actually covers (and what it doesn’t), how underwriting is changing, […]
Title: The Right Way, Every Day: Real-World Scenarios & Decisions Join this interactive, hands-on session that will explore real-world scenarios RTO professionals face every day, from fair customer treatment to responsible collections and even team leadership. Grounded in the APRO Code of Ethics, this session will help you navigate gray areas with confidence, build stronger […]
Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.
For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.
Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!
Arona Corporation dba Arona Home Essentials
Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.
You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).
APRO
Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry.
Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.
Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.
Ashley Furniture Industries
As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.
Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.
The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.
Countryside Rentals Inc., dba Rent-2-Own
Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.
He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.
Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.
