Title: The Right Way, Every Day: Real-World Scenarios & Decisions
Join this interactive, hands-on session that will explore real-world scenarios RTO professionals face every day, from fair customer treatment to responsible collections and even team leadership. Grounded in the APRO Code of Ethics, this session will help you navigate gray areas with confidence, build stronger relationships with customers, and create a culture of integrity at every level. Come ready to share, reflect, and do business the right way – every day.
Speaker: Charles Smitherman
Charles Smitherman has served as CEO of the Association of Professional Rental Organizations (APRO) since 2023, leading a focus on dignity-centered commerce and ethical leadership in the rent-to-own industry. He holds a PhD in International Law, an MSt from Oxford, a JD from the University of Georgia, and is a Certified Association Executive (CAE). He is co-author of The RTO Revolution and writes The RTO Insight Review blog. An ultra-runner and open water swimmer, Charles views leadership as helping people become their best selves.
Please join us on Thursday, November 19, 2026, from 2:00–3:00 PM (Central Time)
Zoom Link: https://us02web.zoom.us/j/82007643854
Not a member yet? You’re missing out on exclusive resources, free monthly webinars, and more! Learn about our member benefits and join now to unlock everything APRO has to offer!
Join this interactive, hands-on session that will explore real-world scenarios RTO professionals face every day, from fair customer treatment to responsible collections and even team leadership. Grounded in the APRO Code of Ethics, this session will help you navigate gray areas with confidence, build stronger relationships with customers, and create a culture of integrity at every level. Come ready to share, reflect, and do business the right way – every day.
Speaker: Charles Smitherman
Charles Smitherman has served as CEO of the Association of Professional Rental Organizations (APRO) since 2023, leading a focus on dignity-centered commerce and ethical leadership in the rent-to-own industry. He holds a PhD in International Law, an MSt from Oxford, a JD from the University of Georgia, and is a Certified Association Executive (CAE). He is co-author of The RTO Revolution and writes The RTO Insight Review blog. An ultra-runner and open water swimmer, Charles views leadership as helping people become their best selves.
Please join us on Thursday, November 19, 2026, from 2:00–3:00 PM (Central Time)
Zoom Link: https://us02web.zoom.us/j/82007643854
Not a member yet? You’re missing out on exclusive resources, free monthly webinars, and more! Learn about our member benefits and join now to unlock everything APRO has to offer!
