Association of Professional Rental Organizations (APRO)

Cybersecurity Hub

Cybersecurity Hub: Protecting Your Business

Welcome to the Cybersecurity Hub, your gateway to safeguarding your business. In today’s digital age, protecting your business from cyber threats is more crucial than ever – and your rent-to-own business is no exception. This page is dedicated to providing you with the resources, knowledge, and tools you need to stay secure. Together, let’s build a stronger, more secure future for the RTO industry.

Best Practice Guides

Our Best Practice Guides are designed to provide you with quick, actionable steps to enhance your cybersecurity awareness. These downloadable PDF tip sheets offer clear, concise advice on safeguarding your personal, family, and business information from online threats.

Real Stories from Our Members

In the world of cybersecurity, it's not a matter of if you'll face a cyber threat, but when. Following are some firsthand accounts from RTO businesses like yours, who have navigated the challenges of cyber attacks. These stories highlight the impact of cyber threats on their businesses and offer valuable lessons learned from their experiences.

Big Fish Story

Daniel Singh
Dail Rent-to-Own

Daniel Singh

Join Dial Rent-to-Own CEO Dan Singh as he shares a shocking account of how a phishing email led to a costly cyber attack, and discover vital lessons to protect your organization from similar threats.

Online Hijinx

Matt Warren
RNR Tire Express Franchise

Matt Warren

Listen as RNR Tire Express Franchise Senior VP Matt Warren recounts how a cybercriminal accessed and altered their corporate information, leading to a loss of over $100,000. Learn vital strategies to protect your business's online credentials and prevent such attacks.

Christmas Day Surprise

Aaron Windsor
National TV Sales & Rental

Aaron Windsor

Watch National TV Sales & Rental Owner Aaron Windsor recount the Christmas Day cyber attack in 2019 that shut down operations by locking over 130 computers. Learn from his experience and discover critical measures to protect your business from ransomware and other cyber threats.

Cybersecurity Tip Videos

In today's digital landscape, staying one step ahead of cyber threats is essential. Our Cybersecurity Tips section is designed to provide you with actionable advice and practical strategies to enhance your cybersecurity posture.

Cybersecurity is Everyone's Job!

Jammy Williams

Jammy Williams highlights the critical role of vigilance in cybersecurity. She stresses the importance of questioning suspicious emails, overcommunicating, and patiently waiting for confirmations and multi-factor authentication to effectively combat cybercrime.

Cybersecurity Program Management

Dailey Wilson

Hudson Cook Senior Associate Dailey Wilson discusses the essential elements of a robust cybersecurity program, emphasizing the importance of securing your data, systems, and electronic assets. Discover the critical steps for developing a comprehensive incident response plan to ensure your organization is prepared for any cyber threats.

Cybersecurity Tips

Phil Carselowey

RTOSmart Co-Founder and COO Phil Carselowey shares some tips on how to protect yourself and your business against cyber-attacks. Avoid cyber risks by taking a proactive approach.

More Cybersecurity Resources

We have compiled a list of valuable links to trusted organizations, practical tips for password management, and detailed guides to bolster your defenses. Explore training programs and stay informed with the latest articles and checklists to safeguard your business against cyber threats.

National Cybersecurity Alliance

National Cybersecurity Alliance
The National Cybersecurity Alliance (NCA) is a non-profit organization that promotes cybersecurity awareness and education. It provides resources to help individuals and businesses protect themselves from online threats. Visit their website for more information.

Learn More

CyberSecure My Business

CyberSecure My Business is a program designed to help small and medium-sized businesses understand and implement cybersecurity best practices. It offers webinars, workshops, and resources tailored to the unique needs of smaller organizations. Learn more on their website.

Cybersecurity Awareness Training

Cybersecurity Awareness Training is essential for educating employees about the various types of cyber threats and how to prevent them. This training covers topics such as phishing, malware, and safe internet practices. Numerous online platforms offer comprehensive training programs, such as Amazon. Click on this training story from Amazon!

Internet Bodyguard Training

Internet Bodyguard Training provides advanced techniques and strategies for protecting personal and business information online. It focuses on proactive measures to guard against identity theft, data breaches, and other cyber crimes. Amazon offers a free training course on cybersecurity awareness: Cybersecurity Awareness Training

Password Security and Management

Creating strong passwords is one of the simplest yet most effective ways to protect your online accounts. Use a combination of upper and lower case letters, numbers, and special characters. Avoid using easily guessable information, such as names or birthdays. Consider using a password manager to generate and store complex passwords securely.

Password management tools help you create, store, and manage passwords for all your online accounts. These tools can generate strong passwords, auto-fill login details, and alert you to potential security breaches. Popular password managers include LastPass, 1Password, and Dashlane.

For a comprehensive guide on password management and security, watch the video below:

How to Spot a Scam Email

  • Phishing emails are designed to trick you into providing personal information or downloading malicious software. Key signs to identify them include:
  • Unfamiliar Sender: Emails from unknown or suspicious email addresses.
  • Urgent Language: Messages that create a sense of urgency or fear, urging immediate action.
  • Generic Greetings: Emails that use vague salutations like "Dear Customer" instead of your name.
  • Unsolicited Attachments: Unexpected attachments or links asking you to download or click.
  • Grammar and Spelling Errors: Poorly written content with noticeable mistakes.
  • Inconsistent URLs: Hover over links to check if the URL matches the supposed sender's website.
  • Requests for Personal Information: Legitimate organizations will not ask for sensitive data via email. Always verify the sender's identity and, if in doubt, contact the organization directly through a trusted communication method.

Report a Scam Email

The Cybersecurity & Infrastructure Security Agency (CISA) website is an official website of the U.S. Department of Homeland Security. CISA provides a secure means for you to report incidents, phishing attempts, malware, and vulnerabilities. To submit a report, please click the link: CISA: Report an Incident


In extreme cases, please seek out legal advice. This information is for informational purposes only. You can also contact the Cybersecurity and Infrastructure Security Agency (CISA) State Contact:

Email: central@cisa.gov

Phone: (888) 282-0870

CISA's program of work is carried out across the nation by personnel assigned to its 10 regional offices. Click on link to find the appropriate region based on your state to contact your region’s office: CISA Regional Offices.

Upcoming Events



Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.