Association of Progressive Rental Organizations

High Touch Nurtures Tech Partnerships & Education

(L to R) Director of Development Heath Howard, Director of Technology Solutions Andrew Kon, Senior Vice President of IT Solutions Clay Carson, Manager of Client Success Diana Harris, and Senior Vice President of Network Operations / CIO Kevin Colborn at the Evening with Envision Gala.

APRO Associate Member High Touch Technologies recently sponsored the 2024 Evening with Envision Gala, a fundraising event for their client Envision, a company that provides personalized solutions for people who are blind or visually impaired. The gala showcased the groundbreaking work of the High Touch-sponsored Assistive Technology Lab, and featured a keynote address by High Touch Senior Vice President of Network Operations and Chief Information Officer Kevin Colborn.

“Technology partnerships are a cornerstone of our community involvement and giving strategy,” said Colborn. “Collaborations with companies like Envision, which is committed to assistive technology initiatives, not only amplify our collective impact, but also let us extend our mission in meaningful ways.”

Last spring, High Touch Director of Information Security, Jason Fenoglio, spotlighted critical challenges to digital security during a presentation at a Kansas Government Finance Officers Association symposium, and many company employee-owners contribute to their communities by serving on various boards and advisory committees, including APRO’s own Vendor Advisory Committee.

Additionally, High Touch invests in and supports many STEM education initiatives, aiming to empower the next generation of technologists. Some examples of these efforts include:

  • speaking to Boys and Girls Club students about future careers in technology and cybersecurity;
  • sponsoring regional Girl Scouts events designed to keep girls excited about STEM fields, like the Cookies on Tap event held by the Girl Scouts of Kansas Heartland;
  • supporting the Butler Community College scholarship program, which has helped launch many students into technology careers; and
  • inspiring young people to explore STEM careers by leveraging opportunities presented through client partners – for instance, one Envision intern now works with the High Touch development team.

“Our community involvement and giving initiatives are intentionally designed to support the communities that support our business,” said High Touch Content Manager Zach Alexander. “And, by investing in youth, we’re equipping the next generation with critical technology skills, fostering healthy relationships with technology, and inspiring a lifelong passion for learning and innovation.”

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.