Association of Progressive Rental Organizations

2021: A Day in the Life in RTO | Tiernan Boland

Name: Tiernan Boland

What’s your current role/title?

I am the in-house staff writer for The Premier Companies.

Years in RTO: I have worked for Premier since September 2018. This was my introduction to the RTO industry.

What did you do before RTO?

I was the social media and venue coordinator at a winery and vineyard in Crozet, Virginia. I also spent a few seasons coaching ski racing in Canada.

What do you do in a typical day or week?

My role at Premier has evolved during my three years here. Originally, I was in more of a catch-all position, but the goal was always for me to help develop the materials and resources Premier needed to grow the business. Every day and week are different depending on what project we have up next. Our Monday meetings with the corporate team allow me to check in and develop a plan for the week. I often collaborate with department heads, and work mostly in InDesign and Google Docs.

How did you find your current position?

Trooper Earle, our CEO who is also my stepfather, had been looking for a copywriter to begin a series of projects. Studying English in university and my experience developing marketing materials at the winery gave me the foundation of skills he was looking for. After hearing about his company for years, I was eager to learn about it first-hand, and feel fortunate that he thought of me for the position.

What are the benefits of working in rent-to-own?

I think the biggest benefit has been the introduction to some of the hardest-working people I’ve ever met. Everyone is so innovative and imaginative when it comes to making their business thrive. I’ve learned a lot about what it takes to be successful.

How do you manage work/life balance with your role?

There are definitely times when a deadline is approaching and I will prioritize sending that final draft rather than getting a full night’s rest. But for the most part, I am able to find balance with work life and regular life. My position has always been remote, and this allows me the freedom to exercise when I need a reset and to get an early start to the day when I know there is a lot on my to-do list. I think that setting realistic deadlines, as well as having goals each day, is important to the quality of your work. Once my checklist for the day is done, I turn off my computer and spend time with family, either cooking or being active. 

What do you predict will change in our industry in the next five years?

The structure of rent-to-own has always been approachable, but I think the flexibility it offers is especially attractive to the upcoming generations. I think we are in a unique position to grow with our customers and adapt our marketing techniques to work with their lifestyles.

How did you prepare for your role in RTO?

I came into this position with little understanding of the RTO world, but was eager to learn. I think the creative part of my brain loved the challenge of absorbing a new vernacular and subject matter. Writing with the purpose of informing and training was a learning curve, but the resources we have developed over the last few years are a great reminder of our teams’ efforts.  

What do you love most about your job or employer?

I really appreciate the positive reinforcement from my teammates when I take initiative on a project. Our CEO, Trooper, has recognized the time and effort I put toward generating a great product, and he has always encouraged me to take leadership roles when the opportunity arises. There is no better way to motivate your team members than by recognizing their strengths and encouraging their development.

To connect to Tiernan, you can add her on Instagram: @tiernanboland.

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.