Association of Progressive Rental Organizations

Rent-2-Own Prepares to “Level Up” at Virtual Annual Meeting

APRO member Countryside Rentals, dba Rent-2-Own recently held its annual meeting, celebrating how the company and its employees have improved during the past year, and preparing the Rent-2-Own team for an even better 2021.

Employees from the Grayson, Kentucky, location pose with President Mike Tissot (front) for their award as Store of the Year.

Rent-2-Own turned its big event into a weeklong virtual celebration, sending each of its 38 Ohio- and Kentucky-based stores an advance goodie box full of sweets and a logoed shirt and beanie for every team member.

“Our company’s 2020 theme was ‘Better,’ and our employees definitely rose to the challenge,” said Rent-2-Own President Mike Tissot. “During a year of unprecedented uncertainties, our folks managed to become better renters, better buyers, better collectors, better marketers, better communicators, and a better team overall. Together, they set record numbers in growth and revenue – and in a year when it was least likely to happen.”

Amy Coffey is recognized as a finalist for Rookie of the Year.

A large part of this year’s annual event was the celebration of the company’s top performers – finalists and winners in many categories, chosen for their hard work, remarkable numbers, and outstanding performance. Each day, a few winners were announced via Facebook Live, and Tissot – along with a small group of regional managers – personally visited every winner, surprising them with confetti, streamers, balloons, and whistles. The home-office staff created fun videos for prize giveaways, and all the festivities were shared through videos and photos posted on Facebook.

The 2020 Rent-2-Own winners included:

  • Employee of the Year: Billy Fox, Warehouse Manager
  • Home Office Employee of the Year: Tyler Yoakum, Senior Buyer
  • Lifetime Achievement Award: Mike Highfield, Rent-2-Own employee for more than 20 years and Store Manager at Maysville, Kentucky
  • Store of the Year: Grayson, Kentucky, with a 50% growth year
  • Regional Manager of the Year: Dustin Coffey
  • Manager of the Year: Mark McCown from Waverly, Ohio
  • Assistant, Sales, or Collections Manager: Justin Hupp from Washington Courthouse, Ohio
  • Account Manager: Greg Wilson from Ironton, Ohio
  • Customer Sales Representative: Jay Haas from Ironton, Ohio
  • Delivery Specialists: Tyler Thomas and Anthony Wilcox from Washington Courthouse, Ohio
  • Rookies of the Year: Cliff Conner from Florence, Kentucky, and Randy Potts from Newark, Ohio
Tucker sniffs out one lucky winner of a new red Ford Fiesta.

All finalists received a plaque, an additional logoed shirt, and an entry to win a new red Ford Fiesta. Ten names were drawn randomly, then put under hats for Tissot’s dog, Tucker, to choose one – Clint Turner from Waverly, Ohio was the lucky dog who won the car.

“Even though we couldn’t all be together during this year’s meeting, our team still shared plenty of laughs and created some lasting memories,” Tissot concluded. “Rent-2-Own is planning for another successful year in 2021; this year’s company theme is ‘Level Up.’ Our team members must take the skills they gained last year and use them to improve further, be even more creative, and just keep growing. This is the year for Rent-2-Own to level up!”

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.