APRO members have historically named networking and being part of the RTO family as the biggest reasons to being involved in the industry and APRO. There are so many APRO member employees that are involved in their state associations, APRO or the community, we thought it would be a good idea to introduce them to the APRO family. Tennyson Cox has been involved with the RTO industry for 15 years. Tennyson is the Director of Operational Support for SEI/Aaron’s Inc., dba Aaron’s Sales & Lease owned by APRO Board of Directors, Charles “Chas” Smithgall IV with 107 stores throughout New York, Massachusetts, Maine, Kentucky, Indiana, Connecticut, Rhode Island, Vermont, New Hampshire, Ohio, and Pennsylvania. We asked Tennyson some questions about her RTO career, involvement with APRO and what she enjoys on her time off.
How long have you been with the company and what are your general tasks?15 years. My primary responsibility is managing the Operational Support Office in East Hartford, CT, which provides administrative and operational support to 107 SEI/Aaron’s stores. In addition, I oversee two service centers that repair computers and electronics for over 90 stores.
Tell us about your unique perspective working in the home office of a multi-store company.There are many moving parts in a store on a daily basis. The Operational Support Office handles things such as part ordering, damage claims, and service issues that can be very time-consuming for the stores to handle on their own. Anything we can do to make their jobs easier is our goal. This allows them to focus on the two most important aspects of the business, leasing and renewing.
What is the philosophy of your company?SEI/Aaron’s lives by four values every day:
- A reputation for a quality, integrity, and responsibility.
- Treating our associates and our customers as we would want to be treated.
- Development of an outstanding leadership team.
- Planned financial growth.