Association of Progressive Rental Organizations (APRO)

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2023 Summer Magazine: Welcome Letter

Michael Bennett

Hello, Fellow APRO Members!

As I write this, we’ve just returned from APRO’s first Legislative Conference in four years, and the APRO staff is promptly pivoting to ready for RTO World 2023, coming up on August 22-24, 2023, in San Antonio, Texas!

But before I tell you all about those exciting events, let me tell you a bit about the search for – and the appointment of! – our new APRO CEO. As you know, Jill McClure resigned at the beginning of this year following 5.5 years of successful leadership with the association. The APRO Board of Directors met, reviewed the process we used previously, and unanimously approved using an executive search firm once again to facilitate finding the right person for this critical position.

As your Board President, I formed an Executive Search Committee, appointing four other RTO leaders to join me in recruiting and hiring APRO’s next staff leader: Larry Carrico, CEO of SKC Enterprises Inc. dba Rent One; Mark Connelly, Vice President of Mergers & Acquisitions for Arona Corporation dba Arona Home Essentials; Christine Hesse, head of Government Relations for Progressive Holdings Inc.; and Shirin Kanji, President of Impact RTO Holdings dba Rent-ACenter. (A huge thank-you to this group for the time, energy, and thoughtfulness they put into this process!)

In addition to candidates discovered by the search firm, all interested parties among the APRO membership were urged to submit their applications. The search firm conducted round-one interviews, ultimately identifying six solid candidates; the final two did Zoom interviews with the Executive Search Committee. As you might know, Charles Smitherman of APRO member PTS Financial Services was selected and began his tenure as APRO’s new CEO effective June 1st! Charles’ experience as an attorney and at the RTO executive level – along with his collaborative and modest approach as a servant leader – really impressed us; we think you’ll feel the same once you have the opportunity to meet-and-greet Charles in person at RTO World 2023!

Which is only one reason RTO World 2023 is going to be the don’t-miss industry event of the year. The RTO World Committee met up in San Antonio earlier this year to tour the convention center, hotels, and other locations that will be hosting RTO later this summer, and we are on-task and on-plan for an exceptional event. Come one, come all, and have fun – it’s going to be one fantastic fiesta (read up on all the Alamo City has to offer in “Viva, San Antonio!” on page 40)!

By the way, APRO and TRIB Group have already committed to continuing their successful partnership for RTO World 2024, which will be held in Orlando, Florida, at the elegantly exotic Loews Royal Pacific Resort at Universal Orlando!

Finally, I want to thank everyone who joined us to give Washington, DC, an RTO reboot at APRO’s Legislative Conference. Our first time on Capitol Hill in four years was a resounding triumph, with almost 50 participants representing 18 states visiting 85 Congressional members’ offices to tell the rent-toown story. Getting back in front of federal legislators again, reestablishing RTO as a presence in DC, and finding some “friendlies” for our industry within Congress are all awesome accomplishments – so thank you to all the folks who made the time, made the trip, and made the event a success (learn more about this year’s Legislative Conference and what participants thought of the experience in “Building Rent-to- Own Rapport” on page 16)!

On behalf of the APRO Board of Directors, APRO staff, and our new CEO, we wish you a cool and prosperous summer – and hope to see you soon in San Antonio!

MICHAEL BENNETT
APRO President & CEO of Buddy’s Newco LLC dba Buddy’s Home Furnishings


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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.