Association of Progressive Rental Organizations

Emerging Professionals Explore Making their Mark in Today’s Rent-to-Own Industry

Atlanta – Emerging RTO professionals had a unique opportunity to examine their future career trajectories in a breakout session at the TRIB Group’s Homecoming Meeting of the Minds last month in the Georgia state capital.

Adam Stark moderates the conversation for the crowd.

Adam Stark, partner of Florida-based Happy’s Home Centers Inc., moderated the “Make Your Mark in Today’s Rent-To-Own Industry” discussion, which used a conversational approach to stimulate an informal, but in-depth exploration of the topic. Stark was assisted by Jessica Mahon, Marketing Director at Countryside Rentals Inc., dba Rent-2-Own, and Dale Anderson, store manager of Jaguar Holdings LLC, dba Eagle Rental-Purchase, who provided talking points and helped breakout attendees clarify their ideas on four key topics critical for career advancement: how and when to ask for more; getting involved with the business; building a personal brand; and setting personal goals.

“It is important for success in any industry to develop a clear understanding of the industry’s landscape as well as an understanding of how individuals advance to its top levels of leadership and responsibility,” says Stark. “This session prompted significant reflection among all participants about the practical steps individuals interested having an influence in the RTO industry can take to position themselves for long-term success.”

Jessica Mohan gives her input on the topic of career development.

Among ideas advanced during the session were RTO professionals being efficient with their current workloads, being prepared for the unavoidable negatives encountered in the workplace and being confident about overcoming the obstacles that arise. Other suggestions included being motivated about the businesses and asking questions; seeking out and asking for ways to help the business thrive; and seeking additional tasks when ready to contribute more.

“Building a personal brand also was of considerable interest, but not something everyone had previously considered,” says Mahon. “We agreed on the importance of knowing what you’re good at and what makes you stand out from your peers, along with being intentional about constantly learning more about your craft and taking full responsibility for your mistakes.”

Kelly Martin explains her experience within the Rent-to-Own industry.

Anderson also underscored the participant’s agreement about the value of setting and achieving robust career goals. “Ask yourself where you want to be, how you see yourself getting there, and whether your goals are realistic,” she says. “If you don’t know where you’re going, you are not likely to get there.”

Many participants in the well-received breakout session also attended the Emerging Professionals Social and Happy Hour sponsored by APRO the evening before.

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.