Association of Progressive Rental Organizations

Participants Obsessed with Nationwide PrimeTime

This spring’s Nationwide PrimeTime – held at the Gaylord Texan Resort & Convention Center along the shores of Grapevine Lake in the Dallas-Fort Worth Metroplex – brought together a total of more than 2,300 attendees from about 1,000 Nationwide member companies, including a strong turnout of Nationwide RentDirect members – a total of over 100 attendees from 50 member companies.

“Overall, this was a great PrimeTime, with near-record attendance and engagement by Nationwide members,” said John Laing, RentDirect’s new Director. “Despite current business and economic challenges, our members are optimistic and sustained a high level of energy throughout the show. The Nationwide RentDirect members and participating vendor partners had very favorable comments about the event.”

The event – themed “Customer Obsession” – provided plenty of opportunities for participant education, networking, buying, giving back, and entertainment. Attendees perused 200,000+ square feet of show space with 185 vendors offering ways to help them do business more efficiently and effectively. A highlight was the PrimeTime Backyard, where folks enjoyed live music, refreshments, and tasty samples served up by grill vendors.

Nationwide RentDirect, Nationwide Marketing Group’s rent-to-own division, offered a wide variety of RTO-focused educational sessions and issue forums, including Nationwide Learning Academy, regional member meetings, a furniture forum, and marketing and merchandising presentations. APRO’s Vice President of Membership Jen Troke led a roundtable session on key components of running a successful rent-to-own business, and Local IQ led a roundtable discussion on digital marketing.

APRO members from Full-O-Pep Appliances Inc., dba American Rental David P. David (far left), James David (3rd from left), Grace David (4th from left) and Julie Kirby (5th from left) joined fellow APRO member James MacAlpine of Benefit Marketing Solutions (2nd from left) and Jake Breaux with Affordable Rent to Own for great deals during the RentDirect Hot Show Happy Hour.

PrimeTime Palooza and the Expo were packed with purchasing opportunities and exclusive show specials from vendor partners. The RentDirect Hot Show featured a new format – a 60-minute buying frenzy with 16 vendors working their own tables during a happy hour. More than 137 Hot Show specials were extended to RentDirect members; though the exact total purchases amount is still being calculated, millions were made. Following the Hot Show, a dinner featured brief presentations, including Laing’s update on planned improvements in communication, direction, and value for RentDirect members and vendor partners.

“For the future, I look forward to expanding the Nationwide RentDirect agenda,” Laing said, “targeting education and peer-to-peer sessions on the most critical pain-points of the RTO business.”

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.