Association of Progressive Rental Organizations

2020: A Day in the Life in RTO | Allison Manley

Name: Allison Manley

Years in RTO: I was hired December 9, 2013, so seven years in December.

What did you do before RTO?

Before RTO, I was Marion Ohio’s local Boys & Girls Club Executive Director. A non-profit organization that gives youth a positive place to go after-school and in the summer with a focus on teaching healthy habits and assisting them in reaching their full potential.

What’s your current role/title?

My current title is Vice President of Administration. I lead the finance and HR departments at Showplace Inc.

What do you do in a typical day or week?

What I love most about my job is that no 2 days are alike.

On the HR side, I direct the recruiting of all our employees and assist in the organization of our training programs. As well as oversee our health, safety and benefit coordination and promote a communicative culture among all our departments. On the Finance side, I assist in annual budget preparation and the handling of legal issues. I direct AP, AR, payroll and internal auditing along with the management of all facility issues, to include lease negotiations, and our fleet of 39 vehicles. 

How did you find your current position?

Gary’s daughter, Sheri, was on my board at the Boys & Girls Club and recommended me for an open home office position within Showplace. After a couple of interviews with Gary, I decided leaving the non-profit world was the best financial decision I could make for my family. Over my six years with the company, I have moved from the Finance Manager to Finance Director, to Director of Administration, to Vice President of Administration.

What are the benefits of working in Rent-to-Own?

RTO is a family! Tons of opportunity for growth and development. Everyone is willing to assist and share across the industry.

How do you manage work/life balance with your role?

This is honestly an area of struggle for me. The best advice I have been given and try to follow is being intentional with my time if at work or at home. My family consists of Jeff, my husband, Taylor, my seventeen-year-old, Mason, my sixteen-year-old and Madilyn, my three-year-old. Life is busy!

What do you predict will change in our industry in the next five years?

RTO is where it is at! The younger generations, to include my generation, want the latest and greatest and they want it now. They want to lease their homes, cars, purses, clothes, etc. I really think renting furniture, appliances and electronics is going to become popular amongst them. Not because they have no other options, but because they do not wish to commit to anything long term.

How did you prepare for your role in RTO? (Did other experience or training contribute?)

I would say that my time in the Army National Guard taught me that I am capable of far more than I can imagine. It also taught me self-discipline and leadership skills that I use every day. As the Executive Director of a local non-profit, I learned how to be resourceful and get things done through others. Being a parent has taught me patience and how to listen. Being an adult has taught me that I must be flexible in all areas whether at work or in life in general.

What do you love most about your job or employer?

I love that I am in a position to influence the culture and direction of our company.

To reach out to Allison Manely, you can add her on Facebook and LinkedIn.

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.