Association of Progressive Rental Organizations

D&H Fiscal Year 2018 to Include New Resources, Improved Services, & Added Sales Personnel

D&H-Distributing-LogoAs D&H Distributing Prepares for its 100th Anniversary and Moves Toward Increased Revenues, It Plans Enhanced Investments Both in the Supply Channel and in its Internal Processes
HARRISBURG, PA – May 3, 2017 – D&H Distributing, the leading North American computer products and consumer electronics distributor, announces it is planning a series of new investments and resources for its Fiscal Year 2018, which began on May 1, 2017, with many of these initiatives extending into the future. Major investments include improved logistics, new sales personnel, and increased channel breadth for vendors across-the-board; plus internal team initiatives that will enhance D&H’s work-life balance for co-owners. “D&H strives to be an ideal distribution partner for our customers across a range of markets. We will continue add resources, rolling out a plan to devote more support to the systems and the manufacturers that serve the marketplace,” said Dan Schwab, co-president at D&H Distributing. “Our team is vested in creating enhancements and customizations to make our transaction processes faster and more efficient for our partners,” he added. “We apply such efficiencies to our internal processes as well, creating an environment that’s not only productive and creative, but that stresses the well-being of our co-owner employees, to insure a healthy and constructive atmosphere.” D&H’s new investments for FY 2018 and beyond include:
  • Improved logistics: D&H is enhancing its capabilities in logistics, inventory management, forecasting, and ecommerce support in order to provide optimal services in a demanding marketplace.
  • Increased Customer Breadth: D&H will focus on growing customer breadth for its vendors across-the-board. While breadth is declining for many manufacturers in the supply channel, D&H intends to increase support and funding for it manufacturer partners to generate additional sales.
  • Added sales personnel: D&H has plans to increase its sales staff by dramatically to accommodate new growth and maintain its ongoing “high-touch” service model.
  • New Canadian Distribution Center: D&H is opening a major new warehouse facility in Vancouver, British Columbia, in addition to its headquarters location in Brampton, Ontario. The new center is strategically located to speed delivery and expand D&H’s logistical services within the western end of the country. The unveiling of this new distribution center coincides with D&H Canada’s 10th anniversary.
  • Enhanced “work/life balance”: As a private, family-owned company celebrating its 99th anniversary, D&H maintains an extraordinary focus on work/life balance, offering a long list of internal events and activities that strengthen D&H’s team and engender a family atmosphere. Activities include “softball slams,” family picnics and movie nights, and “D&H Cares” co-owner charity events. In addition, multiple fun co-owner events are planned each month to celebrate D&H’s “Centennial Countdown” year.
“Just as we’ve grown business with partners in the past years, D&H is laser-focused on adding incremental revenue for dozens of key vendors. The goal is to generate increased opportunities for our customers, and we intend to double-down on those investments. We’re looking to add dozens of strategic, complementary manufacturers to expand our customers’ revenues and breadth of offering,” said Michael Schwab, co-president at D&H. “The goal is to bring more customers into the fold and provide ample resources to help them grow profits, building on some of the impactful models we leveraged in the past. While some distributors carry nearly every vendor as part of their strategy, we prefer to have a more focused line card,” Michael Schwab added. “This allows us to add greater value and help our vendors achieve wider market penetration with the customers we serve. We align with these vendors to help our partners succeed.” D&H customers can contact their representatives at (800) 340-1007 or visit www.dandh.com. About D&H Distributing D&H Distributing believes the most important element of doing business is developing relationships for mutual success. The company continues to build upon its 99-year-old culture by providing its manufacturers, co-owners, and partners with the utmost customer care, consultative guidance and multi-market expertise. As one of North America’s leading technology distributors, it delivers a wealth of enablement resources and hands-on support services that empower resellers in the supply channel. D&H ships to RTO dealers and store owners out of four separate locations in United States, located in Harrisburg, PA. Atlanta, GA; Chicago, IL; and Fresno, CA. Call D&H toll-free at (800) 340-1007 or visit www.dandh.com/rto. Follow the distributor’s Facebook and Twitter feeds, https://www.facebook.com/DandHDistributing/ and @dandh. Media Contact: Suzanne Mattaboni Suzanne Mattaboni Communications, Inc. For D&H Distributing (610) 261-4560 suzgm@aol.com

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.