Mission Statement, Code of Ethics & Collection Practices
Mission StatementCode of EthicsCollection Practices
APRO is committed to being the national rental-purchase trade association by providing valuable member benefits, maintaining a benevolent business climate and promoting professionalism in the industry with responsibility and integrity.
These ethics guidelines were devised by the Association of Progressive Rental Organizations for its members and their businesses.
Members shall abide by the Articles of Incorporation and the Bylaws of the Association.
Members shall develop and encourage the practice of high standards of personal and professional conduct among themselves.
Members shall provide high-quality rental goods and services to their customers and to the community in which they live.
Members shall respect the privacy of their customers.
Members shall uphold and improve the integrity of the industry by affirmations of truth and fairness, by building good will, and by providing beneficial goods and services to customers and others concerned with the industry.
Members shall provide opportunities for the interchange of experiences, opinions and knowledge through meetings, discussions and publications, for the improvement of the industry, for the benefit of customers, suppliers and the community.
Members shall provide and maintain a clean and orderly place of business that is inviting to their customers.
Members shall maintain their inventory in a clean, safe and operating condition and furnish the best products available for customer rental.
Members shall establish and maintain prices of their products and services for economy, convenience, and maximum benefit to their customers and to obtain a reasonable profit for themselves.
Members shall promote the use of rental goods and services and shall educate members and the public in the advancement, improvement and uses of the rental industry.
Members shall recruit employees of other members only during an employee’s personal time and never on or about the premises of other members.
Members who successfully recruit the employee[s] of another member shall insist that the employee[s] return all confidential and proprietary, information, including customer lists, to the former employer without making use of any such information.
Members shall promote the purpose and effectiveness of the rental industry by any and all means consistent with the public interest.
Members shall adhere to the Collection Practices Policy of the Association.
These collection guidelines were initiated by the Association of Progressive Rental Organizations for its members and their businesses.
Your membership helps guarantee your right to do business. Since 1993, there have been seven federal bills that would cripple the national rent-to-own industry pre-empting every state RTO law that protects the right for rent-to-own dealers to conduct business... Read More