Nationwide Marketing Group announced that Keven Dalke has been named the new director of Nationwide RentDirect.
Dalke most recently served as director of operations for Rent-A-Center Franchising, Inc., where he supported franchise operations for Rent-A-Center, ColorTyme and RimTyme franchisees across the country. He also spent 10 years as a regional director for both Rent-A-Center and Acceptance Now.
“Having someone of Keven’s caliber on our team is an investment in the future of Nationwide RentDirect and a reflection of this segment’s potential for growth,” says Patrick Maloney, senior vice president of appliances for Nationwide Marketing Group. “With almost 30 years of experience in the rent-to-own field, Keven brings incredible insight into RTO operations and the industry’s multiple business lines. He will be an invaluable asset for our membership as we continue to grow and transform our RTO offering.”
In his new role, Dalke will work with Nationwide’s rent-to-own members to improve the customer experience while increasing bottom-line profitability.
“I’m excited to support our Nationwide RentDirect members and deliver the tools and programs they need to compete in this increasingly competitive environment,” Dalke says. “By working together, we will build an industry-leading rental division that engages customers and encourages them to return to our members’ stores time and time again.”
APRO’s Education Foundation annually provides scholarships to rent-to-own professionals and their families. For more than a decade now, APRO members have contributed significantly to the Education Foundation’s Scholarship Fund, awarding 357 scholarships totaling $830,750 to help hundreds of students associated with the RTO industry pursue a college degree.
Since 2015, the APRO Charitable Foundation has used a third-party, independent panel of educators to review and score our annual scholarship applications. The judges are unaffiliated with any directors of the foundation board, APRO staff or scholarship applicants.
Applications are sent to the judges who then read, review and score each applicant’s submitted materials based on the criteria outlined by the Foundation’s board of directors and as reflected on the application. APRO staff and the Charitable Foundation Board of Directors do not influence or determine who receives scholarships.
2019 Scholarship Recipients
Congratulations to our 2019 APRO Education Foundation Scholarship Recipients! Notifications have been sent to recipients via email and by mail.
Florida Rental Dealers Association
- Caitlin Miller
- Brandon Collins
- Nadia Zenteno
Kansas Rental Dealers Association
- Kaitlyn Black
- Hannah Tharp
Missouri Rental Dealers Association
- Holden Petitt
Tennessee Rental Dealers Association
- Benjamin Estep
- Ethan Garrison
- Samuel Hogan
- Chandler Morel
- Haleigh Adams-Salaberrios
- Brianna Anderson
- Johnny Cleek
- Mary Cleek
- Thomas Cleek
- Brandon Collins
- Jalynn Felan
- Jarred Ford
- Ethan Garrison
- Amarah Howard
- McKenzie Jacobs
- Johnny Kube
- Gabe Kurtzhals
- Gabriel Little
- Ronia Loving
- Caleb Mercer
- Caitlin Miller
- Natalie Miller
- Lakelyn Monahan
- Javontay Moss
- Cora Papoccia-Pyse
- Tej Patel
- Makenna Peters
- Holden Petitt
- Erin Reed
- Layne Richard
- Philip Rineberg
- Nicole Rosa
- Conner Ryals
- Marissa Shutt
- Bailey Tanksley
- Brandon Thorson
- Andrea Wallace
- Myaicia Womack
- Nadia Zenteno
Thank You to Our Donors
Our scholarship program would not be possible without the generous support of donors throughout the year. The ongoing, consistent support of our Society for Tomorrow donors is the only way a program like this one can be sustained. Thank you for supporting others in pursuing their dreams through furthering their education. Thank you also to our state associations who participate and grant scholarships: Florida Rental Dealers Association, Kansas Rental Dealers Association, Missouri Rental Dealers Association and Tennessee Rental Dealers Association.
Get ahead of the game with the new RTO World 2019 Planning Guide! Plan your RTO World experience with this digital guide that includes details and descriptions of what to expect, making this the best year yet.
- Travel preparation checklist
- Negotiated rate with rental car company
- Descriptions for educational sessions
- In-depth speaker bios including Keynote Speakers, Kerry Lebensburger and JD Smith
- Multiple schedule layouts
- Sponsor list
- Exhibitors in attendance
We want this experience to be phenomenal before you even arrive. RTO World in Louisville, KY is going to be THE convention and trade show you don’t want to miss. With registration rates already surpassing last year’s, we can already feel the excitement!
Download your RTO World Planning Guide now.
The RTO World host hotel room blocks are also filling fast! Register for both your hotel and the convention now to secure your spot at RTO World. The Marriott is now SOLD OUT. The Hyatt still has space, so book your stay today. If you have difficulty getting into RTO World room blocks, contact APRO at 800/204-2776, firstname.lastname@example.org.
If you’ve never been to Louisville, Kentucky, you’re in for a BIG treat this year at the RTO World! The city, the convention center, the hotel, and the location of the off-site party at Fourth Street Live! are sure to impress you during this year’s convention and trade show.
Kentucky International Convention Center
This year, the Convention and Trade Show will take place at Louisville’s newly remodeled Kentucky International Convention Center (KICC). After its reopening in August 2018, the center features gorgeous architecture, exquisite exhibit halls, and top of the line catering. For anyone who has visited this downtown city in the past, you are aware of the big cement eyesore in the middle of the city but that is no longer the case! Additionally, for guests who are staying at the host hotel, the Louisville Marriot Downtown, you will be happy to know that the convention center is connected to the hotel with a skywalk for an easy commute. We can’t wait to get out there and see it for ourselves!
Fourth Street Live!
Fourth Street Live! will be the site of this year’s offsite party and is Louisville’s premier dining and entertainment destination in walking distance of the hotel! Boasting a variety of activities, the location promises a good time for visitors of all ages. If you’re too eager to wait, click here if you’d like to check out all of the restaurants and bars Fourth Street Live! has to offer.
Take the time to visit all of the other sites the city has to offer if you have time! From the Slugger Museum to Churchill Downs, there is a lot of exploring to be had in the Bluegrass State. Click here to read more about all that Louisville has to offer. We can’t wait to see you there!
RTO World 2019
Online registration rates increase soon – all rates will increase by $100.
The RTO World hotel room blocks are nearly full! Register for both your hotel and the convention now to secure your spot at RTO World. The Marriott is now SOLD OUT. The Hyatt still has space, so book your stay today. Book yours today. If you have difficulty getting into RTO World room blocks, contact APRO at 800/204-2776, email@example.com.
Click below for the full event schedule.
RTO World is excited to have Nancy Friedman, famously known as the ‘Telephone Doctor,’ join us for two educational sessions at this year’s convention and tradeshow as she shares her immense knowledge on positive customer service. Friedman is one of the country’s foremost experts on customer service, sales, communications, and telephone skills and is president of Telephone Doctor Customer Service Training. Some of her past clients include Good Year Tire, Subway, and the Chicago Cubs. She has also appeared on Oprah, Fox News, CNN, and Good Morning America. Friedman has written 9 books about successful customer service and has been written in by the Wall Street Journal and USA Today.
Friedman is just as excited as we are to be at RTO World 2019. Check out the video she posted sharing her excitement and announcing herself as a speaker.
We can’t wait to be in Louisville in a few short weeks. See you there!
RTO World 2019
Golden Nuggets of Sales and Customer Service
Small Batch Managers’ Experience
Tuesday, August 6
1:45 – 2:35 PM
FACT: You have less than 20 seconds after a customer walks into your store or calls your company to influence their decision. What you do in those 20 seconds can make or break the sale. Nancy’s Golden Nuggets program will cover topics like this and others including How to Handle Upset, Irate Customers; Listening Skills, Questioning Techniques; and Resiliency (bouncing back from negativity). Each section will provide a golden nugget of wisdom for attendees to take back to stores and apply quickly!
Hell Hath No Fury Like a Customer Scorned – The Five Forbidden Phrases
Small Batch Managers’ Experience
Wednesday, August 7
10:00 – 10:50 AM
Can you think of some wicked little phrases that instantly turn you off? Imagine what they’re doing to your customers. Nancy focuses on the Telephone Doctor’s famous FIVE FORBIDDEN PHRASES and you’ll recognize them right away. Learn how to permanently banish them from your vocabulary and replace them with better phrases that build customer loyalty and increase sales.
The RTO World host hotel room blocks are also filling fast! Register for both your hotel and the convention now to secure your spot at RTO World. The Marriott is now SOLD OUT of rooms on August 5 and 6 with very limited rooms for August 7 and 8. The Hyatt still has space, so book your stay today. If you have difficulty getting into RTO World room blocks, contact APRO at 800/204-2776, firstname.lastname@example.org.
Click below for the full event schedule.
An email with access to an online proxy ballot for the 2019-2020 APRO Board of Directors and information on additional voting methods was sent Friday, July 5, from email@example.com. If you have not received the email, be sure to check your junk mail to participate. Proxy ballots are due no later than Friday, July 26.
The APRO Nominating Committee is pleased to present the slate of candidates for the 2019-2020 APRO Board of Directors.
Dennis Adams, District Manager for Full-O-Pep Appliances Inc., dba American Rental, is seeking re-election to the APRO board of directors. Adams has worked for Full-O-Pep for 39 years and started before its inception at a local appliance store that was sold to Jim Hammond and David P. David in 1980. The three re-structured it into a rent-to-own business and it now has 48 stores in Indiana, Kentucky, Tennessee, and Georgia. Adams has held the title of Store Manager, Regional Manager and his current title of District Manager during his tenure at Full-O-Pep.
As an APRO board member, Adams wants to further APRO’s commitment to educating members on the importance of marketing, which will improve the industry’s image at a store level. He also wants to continue serving as a voice for independent stores on the APRO board in order to support their operations. Adams has served on the APRO board since 2009 and currently serves as Chairman of the APRO State Coordination Committee. He has been affiliated with the Rental-Purchase Dealers Association of Indiana for the past 21 years and has served as President since 2008.
Giving back to his community is also very important to Adams. Since the 1990s, he has collected money for the Riley Hospital for Children. He provides leadership for the Habitat for Humanity builds that Full-O-Pep sponsored this year in Brown County, Indiana.
David P. David, Owner of Full-O-Pep/American Rental, describes Adams as an enthusiastic, honest, loyal and hardworking businessman who isn’t afraid of getting his hands dirty to make sure customers’ needs are met.
Michael Bennett brings 25 years of experience in the RTO industry encompassing both franchise and corporate operations. He currently serves as the Chief Executive Officer for Buddy’s Newco, LLC, dba Buddy’s Home Furnishings. Prior to joining Buddy’s, he held a number of titles for several rent-to-own companies and divisions such as Regional Director for Acceptance Now in Plano Texas, Vice President of Great Lakes Operations for Aaron’s Inc. while also serving on its National Advertising Advisory and Strategic Budgeting Committees, Director of Operations and minority equity partner of Rosey Rentals LP, dba Aaron’s Inc., Divisional Vice President and Regional Manager of RentWay Inc., and he began his career as Regional Manager of Rent-A-Center. Bennett has also served on the board of directors for the Illinois Rental Dealers Association and the Florida Rental Dealers Association. He graduated cum laude and holds a Bachelor of Science Degree in Business Administration from Webber International University.
Phillip Bumbry, Partner and President of Mid-Atlantic-WolfPack, dba Aaron’s Sales and Lease, brings 20 years of experience to the RTO industry. Bumbry entered the world of RTO by way of Rent-A-Center in 1999 after attending Morgan State University. In 2016 he became a franchisee of Aaron’s where he became Partner and President of The Mid Atlantic Wolfpack dba Aaron’s Sales and Lease. Bumbry shares that his biggest accomplishment was pulling 10 stores out of bankruptcy to become one of the top 5 franchisees for Aaron’s in 2017 and his company is currently bringing in $13 million gross revenue annually. He was also recently elected President of The Pennsylvania Association of Rental Dealers in May of this year.
After finding his calling in the RTO industry and working his way through the ranks from 2005 thru 2014, Chad Fosdick opened his first franchise Premier location in North Platte, NE. After a successful opening, Fosdick expanded locally with the opening of his second franchise business, Mr. Appliance. When not working to grow two new businesses, Fosdick enjoys spending time with his family and giving back to his community. He and his wife, Rhonda, have two children, Gage and Tehya.
Louis Garcia graduated from Texas State University in 1981 with a bachelor’s degree in Marketing and a minor in Management. He brings 36 years of experience to the RTO industry working with a range of companies including Best Rentals, Rent-A-Center, Thorn International Rental [TIR], Advantage Quality Cars, and RentWay before becoming a co-owner to a ColorTyme, now Rent-A-Center, franchise. In 2004, Garcia moved to Baltimore and opened his first store and bought three more stores in 2005. Earlier this year, Garcia acquired 41 Rent-A-Center stores across Maryland, Washington D.C., Virginia and West Virginia and most recently acquired another 14 in May.
Garcia is the serving his second term as President of the APRO Board of Directors and has been a member of the board since 2015. He has also attended the APRO legislative conference every year for the last 10 years and serves as President of the Maryland Rental Dealers Association. He views the APRO Board as an avenue to give back to the industry that has given so much to him and his family.
David Harrison began his career in the RTO industry in 2005 when he formed Rental Concepts LLC, dba RNR Tire Express, alongside Geron Vail and Don Parker. His background includes wholesale distribution where he serviced many traditional RTO businesses and where he met his partner, Geron Vail. Over the past 12 years, Rental Concepts has enjoyed steady consistent growth currently operating 22 locations with additional markets opening this year. Harrison credits the company’s success to his mentors Geron Vail and Larry Sutton, Founder and President of the RNR Tire Express franchise; Vail provided the structure and systems the company needed for the expansion, while Sutton provided a solid business base and motivation.
Harrison is quick to acknowledge the support of APRO members that are RNR Franchisees that have facilitated the growth of the brand. He currently serves as 2nd Vice President of the APRO Board of Directors and has been a member since 2015. He also serves as chairman of the APRO Communications & PR Committee and was the recipient of the 2016 APRO President’s Award of Excellence. Harrison and his wife Sheila have two daughters, Candice Rene Hill and Ashley Brooke Lindsey, as well as five grandchildren.
Robbie Kamerschen serves as the Executive Vice President, General Counsel, Chief Administrative Officer and Corporate Secretary at Aaron’s, Inc. while also serving as President of the Aaron’s Foundation. Kamerschen is responsible for legal, compliance, corporate governance, risk management, government relations, associate resources, data security, external affairs, privacy and physical security for the company. As President of the Aaron’s Foundation, he directs the giving strategy and guides the Foundation’s mission to improve the life prospects of at-risk youth.
Prior to joining Aaron’s, Kamerschen was U.S. General Counsel, Senior Vice President of Government Relations & Chief Compliance Officer at Equifax. Earlier in his career, he served in executive positions with ChoicePoint and EzGov and was an attorney in the Atlanta office of Troutman Sanders LLP.
Prior to law school, he worked for U.S. Senator Richard Shelby in Washington, D.C., and played professional baseball in the Philadelphia Phillies organization. He holds a B.A. from Stanford University and is an honors graduate of the University of Georgia School of Law. Kamerschen currently serves on the Boys & Girls Clubs of Metro Atlanta Board of Directors, the Atlanta Area Council Boy Scouts of America, the Georgia Chamber of Commerce Board of Directors and the Metro Atlanta Chamber Board of Advisors. He has served on the APRO Board of Directors since 2015 and is chairman of the APRO Government Relations Committee and the APRO Political Action Committee. Kamerschen and his wife Becca have three teenage children: Mary-Eliza, an ambitious high-school junior preparing for college; Wells, a sophomore focused on football and wrestling; and Ella, a super-social seventh-grader.
Gopal Reddy, President and CEO of Action Development Corp., dba Aaron’s Sales & Lease Ownership, came to the United States from Kurugonda, India, in 1968. After his arrival, he received his master’s degree in mechanical engineering from the University of California and an MBA in finance from Bryant University in Rhode Island. Reddy opened his first Aaron’s store in Springfield, Illinois, 19 years ago. Reddy has continued to expand his business over the years and now has 10 stores across central Illinois.
Reddy is an active participant in both the Illinois Rental Dealer Association’s Illinois Legislative Conference and the APRO Legislative Conference in Washington, D.C., to his community outreach which includes donating to the local American Lung Association, Boy’s and Girl’s Club, donating backpacks and school supplies to local schools, sponsoring little league teams, as well as other donations and sponsorships. He has been tirelessly involved with the Aaron’s Franchise Association over the years by being an officer and serving on the AFA board. He has served on the APRO Board of Directors since 2011 and has previously served as 1st Vice President and Treasurer on the board. Reddy and his wife Tulasi have to two daughters and three grandchildren.
The APRO Vendor Advisory Committee serves a critical function in addressing APRO suppliers’ needs and issues. The committee sets the direction and helps with many of the specifics of RTO World while providing an important link between vendors and dealers.
Vendor Advisory Committee members serve two-year terms, and one-half of the committee is elected or re-elected by the membership vote each year. During the APRO Annual Vendor Advisory Committee Election at this year’s RTO World, an important part of trade association business is conducted in the election of seven positions.
This year’s nominees are:
Al Benson, Central File Marketing Vice President of Sales, has always been an avid supporter of the rent-to-own industry. Benson started his career in RTO in 1981 as a partner in a ColorTyme franchise. Shortly after that, he went to work for ColorTyme corporate, where he remained until 1989. Benson left RTO to pursue his passion in the golfing industry, where he opened and operated three golf stores in Milwaukee. In 1999, he joined his former ColorTyme franchisee partner, who had started his own company, Milwaukee-based Central File Marketing. Benson has served on the APRO Vendor Advisory Committee since 2006 and has received the APRO 2015 Norm Smith Vendor of the Year Award.
“It has been an honor to serve on the APRO Vendor Advisory Committee, and I hope to continue to serve and support the RTO Industry,” shares Benson. “From the Legislative Conference in Washington D.C. to attending as many regional RTO meetings as possible, I believe we all strive for the same purpose, and that is to not only provide for our families but to serve our communities and our customers’ wellbeing and quality of life.”
Donna DiTrani, Account Executive of High Touch Technologies, has been working in the RTO client division for more than 15 years and brings more than 25 years of customer service to the industry. She is the primary contact for sales and account management and serves more than 130 clients. Before joining High Touch, DiTrani spent seven years in the aircraft industry in Wichita, Kansas, and several years as a professional bowler. She received Gold and Silver medals representing the USA in the World Bowling Championships and was inducted into the Wichita Sports Hall of Fame in 1999. “I’ve thoroughly enjoyed the long-term relationships I’ve fostered over the years at High Touch and will most likely keep these relationships into my retirement years!” says DiTrani.
Rob Feliciano, Gemini Sound Director of RTO Sales, brings 18 years of consumer electronics experience in B2C and B2B environments in the RTO industry. In his career as a passionate salesman, Feliciano has achieved a well-rounded blend of experience rooted from wholesale, retail and manufacturing aspects of the rent-to-own business. In his present role at Gemini Sound, he has seen exponential growth every year since joining the company in 2016 and was recognized with TRIB Group’s 2017 Soaring Eagle. Feliciano grew up in the suburbs of Philadelphia and now lives in Bergen County, New Jersey, with his wife Maria of 13 years and their three children: Giuliana, ten years old; Luca & Antonia, twins, five years old; and nephew, Nicholas, 12 years old.
Gary Jones, Vice President of Sales for Ashley Furniture Industries, has been involved in the rent-to-own industry for 24 years, having spent the past 18 years at Ashley and, before that, as a director of merchandising for an 86-store RTO chain. At Ashley, he handles one group of clients exclusively: rent-to-own dealers. He attends all of the major RTO industry trade shows and is an avid believer in APRO and its efforts to protect and enhance the business. Jones has served on the APRO Vendor Advisory Committee since 2007 and was recognized with the 2014 APRO Norm Smith Vendor of the Year Award. He and his wife, Tami, have three grown children: Daniel, Anna and Ben, along with a chocolate lab, Sadie.
Kelly McClellan, L2 Corporation Director of Specialty Channel Sales, brings more than 17 years of experience in the RTO Industry. McClellan was introduced to RTO in 2003 working for BDI Laguna, now known as Archbrook Laguna. During his time at Laguna, he gained knowledge about the industry and developed a passion that led him to evolve in his career. Since then, he has had the opportunity to work with several RTO vendors and has remained loyal to industry. McClellan is a well-respected associate member with a solid reputation for customer service, honesty, and assisting with a smile. He is a two-time Rent One Vendor of the Year recipient and has also been recognized as TRIB Group Vendor of the Year. He has served on the APRO Vendor Advisory Committee since 2015. “I have enjoyed my time on the committee and hope to serve for APRO again for another term,” says McClellan.
McClellan and his wife, Lulu, have two children: Marley, 13 years old; and Jack, 11 years old. When he isn’t working, McClellan enjoys spending time with his family, golf and following his beloved Tennessee Volunteers no matter the sport or season.
Greg Skinner, Leopard Mobility Chief Operating Officer, started in the RTO industry in 1994 as an Account Manager with Talley Leasing in Dallas, Texas. Skinner gained a solid foundation working for industry veterans Ernie Talley and Mike Talley that gave him an understanding of the RTO business that would be drawn on for years to come. Before joining Leopard Mobility, he worked as a Rentway Store Manager, District Manager, and Regional Market Manager over the span of nine years. From 2001 to 2008, Skinner was owner and operator of M.S. Computer Leasing before joining Leopard as Director of Inventory Management at Flexi Compras.
“I would love to serve APRO in the capacity of the Vendor Advisory Committee and understand the importance of the relationships formed,” says Skinner.
Skinner lives in Dallas, Texas, with his wife, Lynn, and their two dogs. He is an avid golfer and fan of the Cowboys, Mavericks, and Rangers. He and wife have two children in college and one that graduated from college last year: Kourtney, 26 years old; Kara, 24 years old; and Jeremy, 22 years old.
Lauren Talicska, wowbrands Director of RTO Client Services, has been creating and executing marketing plans for RTO dealers for over a decade and has been an advocate for the industry for just as long. Talicska’s love affair with RTO began as Vice President of Marketing at Advertising Made Easy, where she was directly involved in the creation and launch of custom RTO marketing programs and was later a marketing liaison for RentDirect Nationwide. In her current role of Director of RTO Client Services at wowbrands, she guides her clients to digital success through lead generation and management, complete website solutions, and comprehensive digital marketing plans. Talicska lives in Columbus, Ohio, with her husband, Matthew, her two sons, C.J. and Miles, and their big lovable dog, Otto.
The Vendor Advisory Committee meets two times a year—once at the conclusion of the convention, and again at the APRO fall board meeting. All committee members participate voluntarily and assume responsibility for their expenses for travel and accommodations.
Rockstar employees at SKC Enterprises, dba Rent One have won the jackpot this year with an all-inclusive, expenses-paid trip to Mexico! Rent One’s incentive program, “Club Million,” honors the top Midwest managers and regional managers with a plane ticket to a beach resort this summer. This year is the last year this program is going to be known as “Club Million” but that is not a worry for Rent One and RNR Tire Express employees. The program will continue to go on next year as the newly revamped, “Over the Top Achievers.”
The newly branded Over the Top Achievers incentive program was inspired by Larry Carrico’s famous saying, “I’ll see you over the top!” Carrico, CEO of Rent One, and Kelly Martin, VP of Corporate Strategy & Culture of Rent One, find that the incentive program brings great value to its employees as the company continues to grow.
To qualify for the trip next year, Over the Top Achievers must meet the qualifications below.
· First-time million dollar store managers’ store must bring in a million dollars
· Repeat million dollar store managers’ store must bring in $1 more in revenue than the previous year OR be above average in net income/revenue ratio
· Regional managers must have their entire region bring in $1 more in revenue than the previous along with having a qualifying million-dollar store
That’s it! In addition to the free trip to Mexico, Over the Top Achievers will receive annual perks that include an award at the annual company meeting, hand-delivered steaks, points added to their personal awards system, public recognition of their achievement, and miscellaneous prizes distributed throughout the year.
Good luck to everyone on their way to achieving this accomplishment in the current 2019 contest! For more information on Rent One’s Over the Top Achievers incentive program, contact Kelly Martin at 314/400.6340, firstname.lastname@example.org.
APRO enjoys seeing stories such as this one awarding people in the industry for their hard work. If you are a part of something that you would like to share, contact us at 800/204-2776, email@example.com. We would love to hear from you!
Are you a Store Manager?
Don’t miss the all-new Small Batch Experience!
(open to all tracks)
The Small Batch Managers’ Experience includes…
- Fifteen educational sessions to choose from!
- Participation in facilitated store managers’ meetup to share ideas and best practices,
- An invitation to the RTO World Hot Show & Welcome Reception,
- An invitation to the Emerging Leaders Networking Social,
- An invitation to General Session Keynote SpeakerJD Smith; and
- An exclusive store managers’ sneak peek of this year’s tradeshow prior to its official opening!
- The Art of Growth: Building Your Customer Base – Mike Tissot
- The Climb: Developing Brand Ambassadors – Brian Eckleberry
- Creating Company Culture to Recruit and Retain Top Talent – Kelly Martin
- From Employee to Leader: Building Your Personal Brand – Adam Sutton
- Golden Nuggets of Sales and Customer Service – Nancy Friedman
- Hell Hath No Fury Like a Customer Scorned – Nancy Friedman
- Improving Keep Rate, Revenues, and Profits with Proper Product Care and Refurbishment – Leonard Alonzo
- Lessons in Expert Collections Methods – Ron Brown
- Managing the Invisible Inventory – Rachel Casey
- Plus Two Exclusive Product Training from Martin “Elvis” Valdez of O’Rourke Sales/LG Electronics and Breanna Ratering of Whirlpool Corp!
To qualify for the Small Batch Managers’ Experience$99 registration, attendees must:
- Be employed by an active APRO and/or TRIB Group member company,
- One prior full registration required from the Member Company,
- Be a Store Manager (responsible for managing one store only).
Owners/Dealers, Regional Managers, and District Managers need to register under the primary (full) or additional attendee category.
Note: All Full Registrants will have the option to attend the Small Batch Managers’ Experience sessions. Store Managers planning to attend all social events need to register as an Additional Full Attendee at the $299/$399 rate.
RTO World is proud to announce the 2019 RTO World General Session Keynote SpeakerJD Smith, Chief Operations Officer of Aarons, Inc. He will share his own personal story that will motivate and inspire everyone in attendance. With more than 25 years of working in multiple industries and leading teams across 10 functional areas, Smith has experienced tremendous success, learned some lessons from a few setbacks and gained some valuable skills and experiences along the way. He learned a lesson about accelerating performance applicable to any organization or industry – organizations don’t transform BEFORE people do. Therefore, he says leadership matters. His leadership approach is to inspire people both individually and collectively as a team, to empower, and unleash their greatness to achieve extraordinary results.
Smith joined Aaron’s as Chief Operations Officer, Aaron’s Sales and Lease Ownership in January 2018. Prior to joining Aaron’s, he served as Chief Executive Officer of Rize Holdings, LLC, a PE-backed restaurant operating company located in Atlanta, Georgia. Smith earned a Bachelor of Science Degree in Electrical Engineering from Temple, University and an MBA from the Harvard Business School.
RTO World Education General Session
Wednesday, August 7
9:00 – 9:50 AM
Online registration rates increase soon – all rates will increase by $100.
The RTO World hotel room block is also filling fast! Register for both your hotel and the convention now to secure your spot at RTO World. The Marriott is now SOLD OUT of King rooms, but still has plenty of Double rooms. Book yours today. If you have difficulty getting intoRTO World room blocks, contact APRO at 800/204-2776, firstname.lastname@example.org.
Click below for the full event schedule.