Association of Progressive Rental Organizations | America’s Champion for Rent-to-Own

Business Resources

Educating at Events

APRO provides members with professional speakers for industry events –  we can give a presentation or lead a breakout session on the following topics:

  • Introduction to RTO
  • Legal Issues in RTO
  • RTO Legislative Update
  • Future of RTO

Invite an APRO speaker to your next event or request additional information, please contact APRO at, or call us at (800) 204-2776.

Glossary of Terms

Rent-to-Own Glossary of Terms

Collection Practices

The Association of Progressive Rental Organizations developed the following collection guidelines for its members and their businesses:

  • The objective of the relationship between a customer or potential customer and any APRO member – including each employee of the member company – is a continuing mutually beneficial relationship.
  • All contracts with customers shall be conducted in an honest, courteous, and professional manner in conformance with all pertinent laws.
  • Each and every customer shall be treated with respect.
  • There is no place for profane or obscene language in any communication with or about a customer or potential customer.
  • Under no circumstances is there a reason for violence or threat of violence to the customer or his or her property.
  • A customer shall be contacted regarding his or her account only between the hours of 8 a.m. and 9 p.m. (local time), unless he or she provides prior consent to be contacted at other times.
  • Contacts with a customer at his or her place of work shall not in any way jeopardize the customer’s status with his or her employer.
  • In contacting a customer, members of APRO shall represent openly and honestly the identity of the contacting person and the reason for making the contact.
  • There is never any justification for use of force or unusual or illegal entry to any place where the member’s property is believed to be.
  • APRO, by this policy statement, expresses no opinion as to the legality of the various collection practices that may be employed by different member-dealers.
  • APRO is concerned with enhancing the image of the rent-to-own industry in the eyes of the public; APRO is not organized to tell member rental dealers how to conduct their businesses.

You can also download a printable PDF of APRO’s Collection Practices display in your stores.

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