Educating at Events
APRO provides members with professional speakers for industry events – we can give a presentation or lead a breakout session on the following topics:
- Introduction to RTO
- Legal Issues in RTO
- RTO Legislative Update
- Future of RTO
Invite an APRO speaker to your next event or request additional information, please contact APRO at info@rtohq.com, or call us at (800) 204-2776.
Glossary of Terms
Collection Practices
The Association of Progressive Rental Organizations developed the following collection guidelines for its members and their businesses:
- The objective of the relationship between a customer or potential customer and any APRO member – including each employee of the member company – is a continuing mutually beneficial relationship.
- All contracts with customers shall be conducted in an honest, courteous, and professional manner in conformance with all pertinent laws.
- Each and every customer shall be treated with respect.
- There is no place for profane or obscene language in any communication with or about a customer or potential customer.
- Under no circumstances is there a reason for violence or threat of violence to the customer or his or her property.
- A customer shall be contacted regarding his or her account only between the hours of 8 a.m. and 9 p.m. (local time), unless he or she provides prior consent to be contacted at other times.
- Contacts with a customer at his or her place of work shall not in any way jeopardize the customer’s status with his or her employer.
- In contacting a customer, members of APRO shall represent openly and honestly the identity of the contacting person and the reason for making the contact.
- There is never any justification for use of force or unusual or illegal entry to any place where the member’s property is believed to be.
- APRO, by this policy statement, expresses no opinion as to the legality of the various collection practices that may be employed by different member-dealers.
- APRO is concerned with enhancing the image of the rent-to-own industry in the eyes of the public; APRO is not organized to tell member rental dealers how to conduct their businesses.
You can also download a printable PDF of APRO’s Collection Practices display in your stores.
