Association of Progressive Rental Organizations

2023: A Day in the Life in RTO | Amberlee Maya

Name: Amberlee Maya

Current role/title:

I’m the Director of Marketing for two sister companies, both based in Central Florida: CPL Group Inc. dba Rent King, and Great Rooms Central, LLC.

Years in RTO:

Six years in rent-to-own, all with the same companies.

What did you do before you began working in RTO?

I began my career with 11 years at my parents’ health retreat and healthy restaurant. I wore many hats, including marketing, bookkeeping, inventory management, teaching classes, cooking, cleaning … you name it! When they closed their businesses in 2015, a business mentor connected me with a local, 13-location restaurant chain seeking a marketing coordinator. The marketing manager not only hired me, but also helped develop my marketing skills. It was an invaluable experience.

How did you find your current position?

My résumé was posted online, and (Owner) Chris Kale Sr. emailed me to schedule an interview. When I didn’t immediately respond to the first email because I was vacationing, he reached out again. I’d never even heard of rent-to-own then, but now, having experienced this unique industry, I’m very grateful for his persistence!

What do you do in a typical day or week?

One of the things I love about my job is that no two days are the same. I’m a one-woman marketing team for a total of 28 locations between the two companies. From planning and executing new promotional campaigns, to training our store managers and customer-service reps and helping develop their marketing skills, to strategizing and implementing my social-media calendar, email and text blasts – there’s no shortage of different things to fill my days. It keeps my work life very engaging and exciting!

How did you prepare for your current role?

I studied web & graphic design in college, and while working full-time for my parents, I also designed websites for my own clients on the side. While I no longer do full web design, I still enjoy the creativity of doing graphic design – not only for Rent King and Great Rooms, but also for my local church and my daughter’s school.

What are the benefits of working in RTO?

The best part is the people. Everyone in this industry is down-to-earth and welcoming. I enjoy working with my owners and fellow employees, as well as the colleagues I’ve connected with at various industry events. It always amazes me to see rent-to-own folks’ willingness to openly share and help others in RTO.

What do you love best about your job or employer?

I love the freedom I have to discover new avenues of promoting our businesses and having owners who are willing to not only listen to what I have to say, but also value my opinion. Chris and company Co-Owners Paul Schaller, Larry Pividal, and Sharon Tomaszewski have trusted me to lead all things marketing and have made me feel like part of the family.

How do you manage work-life balance?

My employers have made it very easy for me to manage my work-life balance. I’m blessed to work in the corporate office, but with most of my job being computer-based, I can often put in any extra time I need to work from home – which frees me up to work in time with my favorite people: my husband and daughter!

You can connect with Amberlee Maya via LinkedIn.

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.