Association of Progressive Rental Organizations (APRO)

Behind the Scenes of RTO Video Magic

Christmas week on The RTO Show Podcast feels a little like stepping into a cozy “behind-the-scenes” control room, where the lights are warm, the stories are real, and the creative process gets unpacked without the fluff. In this episode, host Pete Shau sits down with Stephen Stough of EssToo Creative to talk about what makes video content work, especially for rent-to-own (RTO) businesses trying to win attention in a crowded feed.

Stough’s path to creative work didn’t start with cameras. He shares how a long career rooted in military intelligence and problem-solving eventually translated into production, storytelling, and helping organizations communicate clearly. That background shows up in the way he approaches content: with structure, intention, and a willingness to adapt when the moment delivers something unexpectedly good.

RTO Video Marketing Strategy that Actually Works

A recurring theme is simple: if you want people to keep watching, you need a hook that “stops the scroll.” Stough explains that the best hook isn’t always the biggest stunt. It’s often the right idea, tailored to the audience, delivered with commitment, and matched to the talent on camera. Whether it’s a funny concept, an awkward-but-perfect character moment, or a heartwarming message, the goal is to invite viewers in instead of just “shoving product.”

They also dig into what separates strong content from “we filmed something… technically.” Planning matters. What’s in the frame matters. And Stough calls out the common mistakes that quietly wreck otherwise decent videos: harsh lighting, backlit talent in shadow, dated signage, and especially bad audio.

One standout practical takeaway: audio is king. Stough recommends investing in a simple mic setup that plugs into a phone, because viewers will tolerate imperfect video, but they’ll abandon bad sound fast. That advice lands squarely in the real-world lane for stores balancing tighter budgets while still needing marketing that performs.

If you’re trying to stretch dollars without shrinking impact, this conversation is a solid reminder that RTO video marketing strategy is less about fancy gear and more about clarity, planning, and making content people actually want to watch.

Listen to the full episode of The RTO Show Podcast, proudly sponsored by APRO, on Spotify or watch it on YouTube.

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.