Association of Progressive Rental Organizations

Metivier Promoted to Impact RTO President

Paul Metivier, President of Impact RTO Holdings dba Rent-A-Center.

Paul Metivier has been promoted to President of Florida-based Impact RTO Holdings dba Rent-A-Center, as of the beginning of the year. Metivier was promoted from Vice President of Operations at Impact RTO, which currently has 77 locations across 8 states.

Metivier has been in rent-to-own since 2001, when he joined Rent-A-Center as a customer account representative.

“I had graduated from the University of South Florida, and was working as a commercial real-estate appraiser and analyst for PricewaterhouseCoopers,” Metivier says. “I was bored and seriously unmotivated. At a family gathering, my brother-in-law Corey Casey – who was a RAC Store Manager – told me I’d be a natural in rent-to-own, make more money, and have way more fun. Well, in 2001, the accounting world was shaken up by the Enron scandal, and PwC began massive layoffs. I lost my job, and spent the next few months interviewing for positions at several smaller accounting firms, but I never forgot what Corey had said.”

Metivier finally applied at Rent-A-Center, and the rest is, as they say, history. He moved up in the company quickly, becoming a District Manager before joining Impact RTO ten years ago.

Pete Shau (L), Joshua Ciesicki (C), and Metivier (R) visit the Florida State Capitol during the FRDA Legislative Day in 2024.

“I just thrived in the RTO environment,” he says. “There are constant challenges, fun characters, and career advancement. No one cared who my parents were, what they did, or where I went to school. There were no politics, only performance.”

Metivier believes deeply in the purpose of rent-to-own, as an industry that says ‘yes’ to customers who are mostly told ‘no.’

“RTO puts you in front of everyone,” says Metivier. “You encounter people of every race, background, and status, and you learn quickly that the only thing that matters is how you treat and respect each other. I’d rather spend a month with my customers than five minutes with much of this stuck-up, judgmental world.”

Along the way, Metivier has become a remarkable advocate for the RTO industry at both the state and federal levels. He’s consistently attended the APRO Legislative Conference, and has served as a member of the Florida Rental Dealers Association (FRDA) Board of Directors for the past 17 years, including four years as President. Last year, Metivier and FRDA were recognized with APRO’s Ed Winn Legislative Advocacy Award for putting together the first FRDA State Legislative Day since 2020.

Among his RTO mentors and guides, Metivier credits Anthony Blasquez, Corey Casey, Mark Harris, Shirin Kanji, Kirk Kaye, Sachin Rama, and Dave Sylvestry. But above all, Metivier says his family has had the biggest influence on his career.

“My mother and father set excellent examples for hard work, my sister Gina helped me through many difficult nights, and my twin boys Anthony and Paul – when they were born prematurely and had to struggle to live – put everything into perspective for me,” says Metivier. “But my wife Luisa has been the secret weapon to my career. She has helped me through every difficult coworker situation and helped advance my career more than anyone else.”

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.