Association of Progressive Rental Organizations

Managing Holiday Stress at Work

Let’s be real – the holidays aren’t always calm or bright. Overscheduled calendars, strained finances, and familial tension are among the seasonal stressors that take a toll on mental health. According to research from the American Psychological Association, 63% of U.S. adults associate the holiday season with stress, overwhelm, and exhaustion.

And that stress, overwhelm, and exhaustion can negatively affect your team’s mental health – leading to decreased productivity, increased absenteeism, and higher turnover rates.

Here are a few ways you can help minimize stress and maintain productivity for your team and your business during the holidays:

Communicate & support.
Promote a positive work environment where it’s ok to talk about both professional and personal challenges. Discuss holiday expectations and preferences with your team members, encourage them to prioritize self-care, check in with them regularly, and listen to their concerns with compassion.

Accommodate & assist.
Prioritize tasks to help team members manage their workloads, and assess and rebalance workloads to help prevent burnout. Consider offering flexible scheduling, overtime pay, or extra time off. And, if possible, let your team members use their vacation or personal time off strategically.

Respect & include.
Create a workplace where all types of holiday observances are valued, especially the diversity of traditions and celebrations within your team. Champion inclusivity and foster opportunities for team members to connect with each other.

Bring folks together.
Organize wellness events to help team members manage stress, holiday gatherings for a sense of community, or group volunteer activities as a fulfilling way to celebrate the season. Be sure to make any get-together fun, lighthearted, and optional!

Express your appreciation.
Finally, show some seasonal gratitude for your team in ways that resonate with them – personalized notes, small tokens, gift cards, or good old-fashioned holiday bonuses are all excellent options.

Supporting your team’s mental health during the holidays is a meaningful investment in their well-being and your business’s success. Consider sharing Tips for Managing Your Mental Health During the Holidays – a resource put out by the National Alliance on Mental Illness (NAMI) – to equip your team with practical tips for staying merry and bright throughout the season. Small steps can lead to a more joyful and connected workplace for everyone.

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.