Association of Progressive Rental Organizations

7 Ways to Support Your Team During the Holidays

It’s the most wonderful time of the year … right? Well, not for everyone. In fact, mental health can be seriously challenging for anyone during the holiday season. Healthy habits are tested, routines are upset, time and money are both stretched thin, grief intensifies as loved ones are missed, and approaching winter means shorter, darker days – which is especially difficult for people who experience seasonal affective disorder.

Add to all that an increasingly feverish workplace as the holidays approach, and you’ve got what can be a perfect wintery mix for extreme employee stress, strain, and burnout.

Fortunately, employers and managers are in a key position to be forces for positivity – and positivity = productivity – and to give their team members what they need to feel supported throughout the holidays.

Here are some tips from mental-health experts on how to help your workers handle what can be a heavy holiday season:

  1. Be a role model for understanding and self-care. Acknowledge this is not necessarily a joyful time for everyone, and that it’s OK to feel blue. Admit when you’re having a hard week or letting your own self-care slip; opening up to your employees makes it easier for them to do the same. This is also a prime time to have one-on-one “How are you really?” conversations with team members who might seem to be struggling.
  1. Offer company benefits that make a difference. Does your organization provide financial coaching, affordable therapy, stress-management courses, peer support groups, or other resources intended to help workers ease day-to-day tensions and overall weariness? If not, then consider adding some; if so, then remind employees what’s available and how to access it.
  1. Launch a mental-health communications campaign. Encourage healthy habits and give team members ideas for staying sane during the holiday haze. Examples might include scheduling time for exercise or mindfulness, reaching out to trusted people during periods of isolation or lonesomeness, or politely declining invites – even for work events – if they’re feeling anxious, depressed, or overwhelmed.
  1. Make sure your company leaders are well-equipped. Managers at all levels should be trained on how to recognize symptoms of poor mental health in their workers. Teach them how to lead with compassion and empathy, and how to spot signs of struggle – with either mental-health issues or substance-use disorders.
  1. Be sensitive with your workplace celebrations. Especially for people who may be in recovery, don’t center work events around cocktails. Find another experience to focus in on – like playing a game – and always offer alcohol-free “mocktails” (think of this as a diversity issue: if an employee had a food allergy, then you’d provide safe alternatives for them to eat; do the same for your workers who can’t drink).
  1. Promote and facilitate healthy work-life balance. Build in breaks during the workday for your team members, do what you can to enhance flexibility in their work schedules, and consider giving the gift of extra paid time off during the holiday season. Urge everyone to log off and unplug at the end of every workday – they’ll return to work more refreshed the next day, ready to engage and be more industrious.
  1. Wish folks a wonderful holiday, however they might celebrate. Whether they observe Christmas, Hanukkah, Kwanzaa, or a secular season, wishing workers a healthy and happy holiday is not only a kind gesture, but also a chance to demonstrate diversity and inclusion in your company.

Remember, successful organizations embody a culture of care, and if you care for people during their tough times, then they’ll do the same for your business. Here’s to a holiday full of productivity, prosperity, and happy, healthy work teams!!

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.