Association of Progressive Rental Organizations

Arona Experiencing Extraordinary Growth

Arona Home Essentials’ new location in Fajardo, Puerto Rico, its second store on the island. The company plans to open a third Puerto Rico location later on in the year.

APRO member Arona Corporation, dba Arona Home Essentials, has added nine new locations within the past six months – unprecedented growth for the company, which now operates 58 locations across America and in Puerto Rico.

Eight of the nine new locations are in three states – New York, Pennsylvania, and Texas – that are brand-new markets for Arona, so the company has had to introduce and establish its brand among communities with zero recognition or knowledge of Arona.

“We opened our first Texas store in Mineral Wells in December, and our second in Mesquite just last month,” says Mark Connelly, Arona Vice President of Mergers & Acquisitions. “We gained six stores in New York and Pennsylvania in January through an acquisition. Our leadership team immediately identified untapped potential in these stores, and understood that Arona’s management structure and marketing and merchandising support would help these stores thrive at a whole new level. And sure enough, this region has consistently been one of our growth leaders in standard monthly revenue this year.”

Arona also opened the company’s second Puerto Rico store, in Fajardo, last month, with a third island location scheduled to open later this year.

“This sort of growth has always been a key part of Arona’s operational plans,” says James DeLaurentis, Vice President of Merchandising. “The Arona structure is a strong framework of departments designed to expand our support of multiple locations through economies of scale. Despite market fluctuations in product costs and availability, our team has harnessed our buying power as a multi-unit independent and generated a sustainable, profitable product lineup.”

“With every new market we enter, our marketing team must tell the Arona Home Essentials story in a way that gets customers excited to shop with us,” adds Director of Marketing Lauren Talicska. “We blend digital, social, traditional, and boots-on-the-ground media for an approach that is scalable and ready to launch efficiently and effectively. I get really excited to go into new markets and establish our identity.”

“We do expect this growth trend to continue for Arona,” Connelly concludes. “Our team is always exploring opportunities to open new stores or acquire existing rent-to-own operators who may be looking to exit the RTO business or join a rising team like Arona.”

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.