Association of Progressive Rental Organizations

Becoming Social Media Savvy? Explore Hootsuite

Social media is here to stay. With more than 3.5 billion people using social media in 2019, there is no doubt that it has changed how the world works, plays and shops. According to a recent study, 90.4% of Millennials, 77.5% of Generation X and 48.2% of Baby Boomers are active social media users. Among businesses surveyed, 73% said their efforts in social media marketing have been “somewhat effective” or “very effective.” To help master the evolving digital landscape, experts suggest looking at a popular social media management platform, Hootsuite.

Hootsuite is a current social media management platform with over 15 million users, including more than 800 of the world’s Fortune 1000 companies. In a nutshell, this online tool helps to simplify, organize and can manage all social media campaigns on Facebook, Twitter, Instagram, LinkedIn, Youtube, Snapchat and more.

By connecting multiple social media accounts, Hootsuite simplifies and organizes an online presence onto a single, useful dashboard. It helps keep track of social media timelines, feeds, posts, comments, mentions, keyword searches and advertisements. One can create and schedule new posts in advance using the stock image library, or upload produced photos and videos. In the tool, one can perform bulk scheduling, edit pictures, preview messages and create reports to analyze the effectiveness of a social media strategy. For even more functionality, there’s a library of free integration tools that allow Hootsuite to work with other platforms such as Google Drive.

For small businesses, the benefit of a tool like Hootsuite is to make an online customer’s engagement faster and easier. Having the right tools can make a big difference in success, especially for businesses struggling to manage social media campaigns or expanding further into social media marketing.

Hootsuite Academy offers free video training on how to use the platform, and management practices for social media campaigns to avoid being overwhelmed. They also provide certifications for advanced topics and to develop social media professionals.

Hootsuite offers five plan tiers: Free, Professional, Team, Business, and Enterprise. The Free tier supports one user and up to three social media profiles, while the other plans are good for larger organizations.

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.