Association of Progressive Rental Organizations

Wayne Chambers is Ready to Hit the Trail

High Touch President and CEO Wayne Chambers Announces Retirement

After 35 years, APRO Past President Wayne Chambers is ready to trade in his suit and tie for a comfortable pair of boots. Chambers announced last week he would be stepping down as CEO of High Touch Technologies to become a full-time rancher. As he steps away from the corporate world, Chambers leaves an impressive list of accomplishments.

Starting in Remco in 1975 under the legendary Chuck Sims, and rising to be the CFO, Chambers has been an important force for the RTO industry. He served two terms as President of APRO between 1991 to 1993, then led APRO’s defense of the Rent-To-Own industry from the IRS in the 1990s. As chair of the Tax and Accounting Committee, Chambers provided crucial leadership in stopping IRS efforts to reclassify RTO transactions from leases to installment plans.

APRO presidents that served in the mid-1990s: Mac Hennigan, Glen Davis, Bud Holladay, Barry Gambini, Dick Grauel, Ted Wilson, Wayne Chambers and Kevin Quinn

“But for Wayne’s tireless commitment to the cause, the RTO tax issue could easily have gone the other way,” notes APRO General Counsel Ed Winn III. “The industry owes Wayne a huge debt.” In recognition for his efforts, Chambers received the first APRO Lifetime Achievement Award in 1995.

Since 2005, Chambers has led High Touch Technologies, an IT solutions provider providing software vital to the RTO industry. After shepherding the company through its growth phase, Chambers believes the time is right for him to shift his focus from the boardroom to his ranch. “I’m ready to spend time with my family and raise cattle full time now,” says Chambers, as he eagerly looks to the next phase of his life.

Senator Jerry Moran visited Jim Brown, ABC Rentals, and Chambers in Wichita, Kansas, during APRO’s 2016 In-Store Legislative Conference

Although he terms his shift from the corporate world to the ranching world a “retirement”, Chambers will be remaining active in his community. Chambers will remain on the board of the Greater Wichita Partnership, Wichita Community Foundation, and the National Advisory Council for the WSU Foundation. In addition, he plans to remain involved with his philanthropic efforts with Rainbows United, Kansas Special Olympics, and the Girl Scouts of Kansas Heartland.

“We celebrate Wayne’s many accomplishments at the helm of High Touch, and are appreciative of the continued support he’s given APRO and the industry throughout the years. He’s earned this time to enjoy new adventures and we wish him the best,” says APRO Executive Director Jill McClure.

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Mike Lewis

Mike Lewis is a Premier Rental Purchase franchisee with multiple stores and currently serves as Vice President of Operations. With 33 years of experience in the rent-to-own industry, he has spent the past 20 years working closely with franchisee owners and previously spent 12 years in Corporate RTO, gaining a strong foundation in the business.

For the past five years, Mike has been sharing his knowledge by teaching managers and franchisees at the company’s Training Center.

Outside of work, he enjoys time with his family, kids, and grandkids, and appreciates the simple things in life – especially riding his Harley Davidson with the sun on his face. If you know, you know!

Lauren Talicska

Arona Corporation dba Arona Home Essentials

Lauren Talicska is an experienced multi-channel marketing specialist and the Vice President of Marketing & Communications at Arona Home Essentials. She has found her home in the RTO community, supporting stores in branding, growth, and increasing traffic.

You may recognize Lauren as a former RTO vendor, including her time as a partner for Nationwide RentDirect, or her previous participation in the APRO Vendor Advisory Committee. Lauren calls Columbus, Ohio, home and spends her workday crafting and executing marketing promotions from inception to realization, all while supporting the branding and social media needs of all the Arona stores in 12 states (plus Puerto Rico!).

Charles Smitherman

APRO

Charles Smitherman, JD, PhD, CAE, became CEO of APRO in 2023, bringing years of legal and executive experience in the rent-to-own industry. 

Prior to joining the association, Charles served as COO, General Counsel, and Vice President of PTS Financial Services, where he played an active role in the rent-to-own industry by representing his company through PTS’s club program offering with APRO member dealers. Charles is an attorney with two decades of experience across a wide variety of areas, including RTO, consumer financial services, antitrust, corporate law, mergers and acquisitions, litigation, franchise law, and privacy law. Following law school at the University of Georgia, Charles earned a Master of Legal Studies and PhD in Law from the University of Oxford in England.

Charles is credentialed as a Certified Association Executive (CAE) with the American Society of Association Executives, a Certified Franchise Executive (CFE) with the International Franchise Association, and a Certified Information Privacy Professional (CIPP/US) and Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals. As APRO’s sixth CEO in its 45-year history, he brings a collaborative, member-focused approach to association leadership, emphasizing transparency, advocacy, and value creation. Outside of work, Charles is an active ultra runner and open water swimmer.

Mike Kays

Ashley Furniture Industries

As VP of Rental Sales for Ashley Furniture Industries, Mike thrives on building relationships with our RTO industry veterans, and helping businesses grow through new product, new marketing, and new supply chain options.

Mike works to leverage a wide breadth of relationships and influence, intimate knowledge of market trends, and unique knowledge of what RTO dealers need from a supplier to be successful.

The saying goes that a high tide raises all boats, and our goal is to leverage the world’s largest furniture manufacturer to drive the continued growth of the RTO industry and all the suppliers.

Mike Tissot

Countryside Rentals Inc., dba Rent-2-Own

Mike grew up in the rent-to-own industry under the guidance of his father, former APRO President and RTO legend Darrell Tissot. For nearly 25 years, Mike’s innovative leadership has helped expand the family business to more than 40 stores across Ohio and Kentucky while also shaping the industry as a whole.

He has served as President of the Ohio Rental Dealers Association, an APRO board member and Treasurer, and President and Treasurer of the TRIB Group. His contributions have earned him the APRO President’s Award of Excellence and the title of APRO Rental Dealer of the Year.

Outside of RTO, Mike enjoys time at the lake house or in Orange Beach, Alabama, with his girlfriend, Angela Strong McCool. A passionate Cincinnati Reds fan, he rarely misses a game, whether watching or listening alongside his parents. He also takes every opportunity to visit Arizona, where his daughter is currently attending Arizona State University.