Rental Training Online Course Summaries

Introduction to Rent-to-Own

This course will introduce the student to the rent-to-own industry and the rent-to-own transaction. It provides a brief history of the industry, and explains how RTO transactions operate in the marketplace, who uses RTO, and what distinguishes rent-to-own transactions from retail transactions. Students will also receive an overview of the rules and regulations that govern rent-to-own transactions, knowledge about what products are typically carried in rental stores, and information on the different careers found within the industry.  

---

 

Rental Delivery & Safety

“Get those units out,” is a very familiar call heard in most rent-to-own stores. A key component of that call is getting the merchandise to the customer’s home and set-up safely and in a professional manner so the customer is completely satisfied. This is not the “delivery guy’s” job, but the duty of all employees in the rent-to-own store. This course is designed not just for the person who makes deliveries in the store, but for any employee tasked with providing ultimate customer satisfaction—that’s everyone!  

---

 

Account Management in Rent-to-Own

Every rent-to-own store employs a varying number of men and women who are often referred to as Account Managers or Account Reps. They are every company’s front line link to their customers and their product, charged with the sometimes tough job of maintaining customer accounts. Although every store employee must communicate with customers for various reasons, the ongoing, daily maintenance of most customer accounts falls on the shoulders of the Account Manager.  

---

 

Customer Satisfaction in Rent-to-Own

This course will help students learn what it takes to satisfy the needs of today’s rent-to-own customer. All successful rent-to-own companies, through their employees, work hard each day to satisfy the needs of their customers. It is obvious that RTO professionals are doing something right—the industry has revenues of nearly $6 billion annually—and that’s a lot of satisfaction! This course shows how the RTO customer service professional is called on every day to match products, services, programs, and policies with the needs of the customer. This module is designed to help the student do that in a way that satisfies the goals of the customer, the company, and the employee. It primarily focuses on the “sales” part of the rental purchase transaction; however, the student is shown how to apply the course concepts to the delivery and collection stages.  

---

 

Communications in the Rent-to-Own workplace

What are you communicating right now? Even if you aren’t speaking or writing words—you are communicating through your current and past actions, your expressions, your body language and the way you dress. Wouldn’t you like to improve your message? This course is designed to provide the rental store-level employee with communications skills that will allow him or her to effectively interact with customers and co-workers. The development of these skills will allow the individual to grow as an employee and have a greater impact on their store’s growth and profit.