 APRO: The Official Voice of the Rent to Own Industry
|
 
| ||||||||||||||||||||||||||||||
|
|
APRO's Exclusive Rent-to-own Audio and Podcasts
| ||||
Rent to own Audio & Podcasts: Kevin Quinn, Quality Rentals
Kevin Quinn is the owner of 20 Quality Rentals rent-to-own stores and two RNR Custom Wheels and Tires stores, all in Washington.
Kevin, a past president of the Association of Progressive Rental Organizations, has been a TRIB Group member since the mid 1990's. Quinn has seen the industry through a number of phases. As a 6-year president of APRO in the early 1990's, Quinn presided over one of the most tumultuous periods in the history of the rent-to-own industry in which it was targeted by both Congress and the IRS. In this exclusive podcast, Quinn revisits some of the industry's triumphs during that period and discusses the prospects of the industry's federal legislative effort this session. "The best issue we have on tap right now is the economic issue of jobs," Quinn said. "If we were legislated out of business, all the vendors and the jobs at the store level and the distributors and the shipping companies, Congress doesn't want to see those jobs gone." Quinn said the unique character of the transaction deserves a hearing and remains its greatest strength. What I've always tried to impress to anyone who is a critic of our business is what is the value of a transaction that the customer can get and out of without incurring any debt," Quinn said. "That is something I think Congress needs to hear about, especially today." | ||||
 | ||||
|
2012 APRO Dave Egan
Legislative Conference
April 17-19, Washington, D.C.
Mark your calendars!
| |||
|
RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here. | |||
|
CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE
RTOHQ: The Magazine’s upgraded digital format APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine November-December 2011.
Marketing Matters This year marks the launch of a marketing campaign initiated by APRO to build the rent-to-own customer base. It will be a multi-year endeavor employing multiple strategies. In this and upcoming issues of our magazine, we will address the many facets of marketing that affect our industry.
Striving for an A with the BBB by William E. Freeland Consumers often refer to the Better Business Bureau's ratings to help them make rental and purchasing decisions. National Rent-to-Own's human resource manager outlines the steps every RTO company should pursue to help earn an A+ from the BBB.
Creating an Extraordinary Customer Experience by Bill Keese Apple does it. Southwest Airlines does it. Can the rent-to-own industry also garner a national reputation for exceptional service and, in the process, attract new customers?
BB and BBQ on Beale Street Memphis' reputation for tremendous food, groundbreaking music and Southern charm is well deserved. It's not too early to start planning your trip there next July for APRO's 2012 Rent-to-Own Convention and Trade Show.
Card Talk by Ed Winn III Credit and debit card payments are on the rise in rent-to-own. So are the risks in keeping such transactions secure.
Rent-to-Own Families, Part VI by Kristen Card No, you're not seeing double, or are you? Our latest profiles of kindred colleagues include two sets of twins-the Botkins and the Kimbles. And in Kansas, a son and daughter help their dad keep business running Strong.
Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.
| |||
|
Association of Progressive Rental Organizations 1504 Robin Hood Trail Austin, Texas 78703 800/204-2776, ext. 103 Fax 512/794-0097 |