![]() APRO: The Official Voice of the Rent to Own Industry
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What is APRO? - RTO Customer & Employee of the Year Annual Contest APRO's Employee and Customer of the Year are those customers and employees who inspire, help or sacrifice for the betterment of their families and communities—just like the previous recipients listed below have done.
The APRO 2012 Employee of the Year Winner and a guest receive an all-expense paid trip to APRO's convention in Memphis, Tennessee. The winner will be honored and featured during APRO's General Session and Awards Banquet. The winner is bestowed the equivalent of rent-to-own's "Oscar" award for APRO's 2012 Employee of the Year.
The APRO 2012 Customer of the Year Winner receive $1000 cash prize. AND, the employee who nominates the winner receives a cash prize of $500 for discovering the rent-to-own customer that best exemplifies the humanity and giving spirit within our industry. The customer winner will be featured with a video during APRO's General Session and APRO national publications. Many recipients have been featured in their local newspapers and television news programs. The winner is bestowed the equivalent of rent-to-own's "Oscar" award for APRO's 2012 Customer of the Year.
Contest Rules & Judging Criteria:
Judging criteria (in order of importance):
For the best way to determine if your candidate would be a good nominee, please view the below recipients.
Meet 2011's Winners! Employee of the Year Donna Falley -
She is also a long-time volunteer with the United Way of South Central Illinois and serves as an officer with the Jefferson County Habitat for Humanity where she is still treasurer seven years and 13 homes later. She enjoys cooking meals for the Habitat crews when a home is being built. Fally served on the organizing committee that is bringing a homeless shelter to Mt. Vernon. It is one of her proudest accomplishments.
Customer of the Year Vivian Saunders -
Meet Vivian Saunders, BestWay Rent to Own's longtime customer. Saunders symbolizes the spirit of love for the disadvantaged youth in Bertie County, NC and will always be the children's "Vivian's Hope". Her life's work is driven by a keen understanding that a society only harvests what it sows. That is why she has invested her life, and her retirement pension, into the mission of righting the course of African American boys in crisis.
Please view these past winners as examples
Rent-to-Own Customer of the Year
Judging criteria (in order of importance):
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2012 APRO Convention and Trade Show July 24-26, Memphis, TN
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RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here. | |||
![]() CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE
RTOHQ: The Magazine’s upgraded digital format APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine March-April 2012.
A New Rent-to-Own Experience by Neil Ferguson Here’s the lowdown on APRO’s 2012 Convention and Trade Show, July 24-26 in Memphis. The RTO industry’s big event will offer many valuable experiences, including insights on how to turn your stores into “experiences”–the good kind for consumers
Who Is Your Competition? by Bill Keese In order to expand your customer base, you can learn a lot by observing your competitors. But first, you need to figure out just who they are. If you think your only competition is the rent-to-own store down the street, you’re not considering the bigger picture. APRO’s executive director offers a big-picture perspective.
A Review of Online Customer Complaints by Ed Winn III While rent-to-own companies have not cornered the market on negative reviews posted on consumer complaint websites, it’s no surprise that there are cyberspace beefs against RTO. APRO’s general counsel reviews some of them in search of a pattern and he considers appropriate response to online complaints.
Rent-to-Own Families, Part VIII by Kristen Card Our series of family-run rent-to-own businesses continues with profiles of the Homeiers in Kansas and two Texas-based sets of kindred colleagues, the Spangles and the Weisblatts.
Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.
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Association of Progressive Rental Organizations 1504 Robin Hood Trail Austin, Texas 78703 800/204-2776, ext. 103 Fax 512/794-0097 |