Rent-to-own News - RentDirect Nationwide partners with Support Squad to improve RTO customer experience

RentDirect Nationwide, the rental division of Nationwide Marketing Group, announced today that Support Squad is now a supported vendor for their more than 350 rent-to-own member dealers across the country.

Support Squad provides remote and phone based technical support to assist customers resolve issues with their personal computers, PC-related components, virus, and SPAM security.

According to James MacAlpine, Executive Director of RentDirect Nationwide, computers are the fastest growing segment in the rent-to-own industry. Over the last 5 years alone, computers have eclipsed appliance sales in the rental market. As computer sales continue to grow, rent-to-own dealers are faced with the challenge to service those customers who purchase computers but may not be experienced with using them or have difficulty setting up new programs.

“Most rental dealers do not have the manpower in their stores to handle the technical service issues needed to support computer sales. The Support Squad partnership is a chance for us to give our dealers the ability to offer a higher level of customer service, currently offered by big box retailers, while saving them time and money.”

Support Squad subscribers gain direct access to a professional technical support team either online or by phone. The service company employs Microsoft Certified Specialists who are trained in over 80 software applications.

“When you think of Support Squad think experience and ease of use,” said James Flynn, Executive Vice President of Strategic Alliances - Saveology.com. “Whether a customer’s computer falters due to normal wear and tear, damage, or reasons unknown, the technical support team is available 24 hours every day and customers’ average wait time is less than 2 minutes.”

For more information on Support Squad services, go to www.supportsquad.com or contact James Flynn at jflynn@saveology.com or by phone at (954) 657-9644. Support Squad will also be exhibiting in August at the upcoming PrimeTime! by Nationwide buying show and conference in Maryland.

To find out more about the benefits of joining RentDirect Nationwide including an invitation to PrimeTime! by Nationwide, the largest buying show and conference for independent dealers, contact James MacAlpine at (336) 722-4681 or email questions to jamesm@nationwidegroup.org.