Rent-to-own News

Rent-to-own News - Rent One manager stands by customer in difficult time

April 15, 2011

As manager of the Rent One store in the small town of Caruthersville, Missouri, Derek Glass knows his customer base on more than a business level.

Though he lives a stone's throw away in Bragg City -- he spent many years after college working on his family's farm -- he decided to give rent to own a try and helped re-open the store he now manages.

"I know what folks around here deal with on a daily basis," he said. "It's either factories or farming. So I can relate to everyone who comes in my store on some level."

Glass reached a decision point recently when he learned long-time customer Whittney Cannon had delivered prematurely as a result of her heart condition and the baby, born April 8, weighed in at 1.3 pounds.

"Anytime anything happens, especially when it touches someone this close, and you actually get to see the benefit in their lives, I generally try to get involved," Glass said. "People around here remember those moments. They never forget that."

Glass promptly got clearance from Rent One owner Larry Carrico to participate in an upcoming fundraiser for Cannon May 7 from 9 a.m. to 12 p.m. at Riverfront Park in Caruthersville. Rent One is donating a new laptop and executive box suite at Rent One Park in Marion, Illinois. Both will be raffled at the fundraiser.

Proceeds will go initially to finance Cannon's transportation costs to and from Medical Trauma Center in Memphis where her baby, Kinsley, is recovering. The baby is expected to remain hospitalized for at least another three months and hospitalization and home care needs will continue to mount.

Glass will also be cooking food that will be sold at the fundraiser.

For more information, visit the Facebook page, CARING FOR KINSLEY.

About APRO
The Association of Progressive Rental Organizations is the official voice of the rent-to-own industry and the most accurate and trustworthy source of rent-to-own news in the industry. Founded in 1980, APRO is the national, nonprofit trade association advocating and representing the rent-to-own industry before the U.S. Congress, state legislatures, courts, media and the public.

For more information, visit www.rtohq.org.

2012 APRO Convention and Trade Show

July 24-26, Memphis, TN

Attendee Information

Exhibitor Information

Thank you APRO 2012 Sponsors

Watch RTOHQ Rent to Own videos on YouTube!

Featured APRO Photo:
From the TRIB Group Meeting of the Minds, Caesars Palace, Aug. 29-31, 2011 Album
TRIB Group Meeting of the Minds, Caesars Palace, Aug. 29-31, 2011
View All RTO Photos
in the RTOHQ.org gallery

RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here.

CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE

RTOHQ: The Magazine’s upgraded digital format

APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine March-April 2012.

A New Rent-to-Own Experience

by Neil Ferguson

Here’s the lowdown on APRO’s 2012 Convention and Trade Show, July 24-26 in Memphis. The RTO industry’s big event will offer many valuable experiences, including insights on how to turn your stores into “experiences”–the good kind for consumers

Who Is Your Competition?

by Bill Keese

In order to expand your customer base, you can learn a lot by observing your competitors. But first, you need to figure out just who they are. If you think your only competition is the rent-to-own store down the street, you’re not considering the bigger picture. APRO’s executive director offers a big-picture perspective.

A Review of Online Customer Complaints

by Ed Winn III

While rent-to-own companies have not cornered the market on negative reviews posted on consumer complaint websites, it’s no surprise that there are cyberspace beefs against RTO. APRO’s general counsel reviews some of them in search of a pattern and he considers appropriate response to online complaints.

Rent-to-Own Families, Part VIII

by Kristen Card

Our series of family-run rent-to-own businesses continues with profiles of the Homeiers in Kansas and two Texas-based sets of kindred colleagues, the Spangles and the Weisblatts.

Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.

Association of Progressive Rental Organizations
1504 Robin Hood Trail
Austin, Texas 78703
800/204-2776, ext. 103
Fax 512/794-0097