Trends in Electronics
Toby Groves, LG Electronics
1:30–2 p.m., Wednesday, August 13
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This presentation will compare and contrast LCD and plasma television technologies. It will also reveal often-overlooked add-on sales opportunities to  compliment flat-panel television sales. Learn the latest trends affecting display technologies, including a look at how much thinner flat-panels will become and what customers really want in a flat-panel purchase or rental.
Toby Groves is the director of national retail training for LG Electronics. He has worked in the consumer electronics business for more than 25 years, with experience in both retail sales and manufacturing.
The Eye Test: Visual Merchandising for Your RTO Store
Gary Jones, Ashley Furniture
3:30–4 p.m., Wednesday, August 13
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Do you have 20/20 vision when it comes to setting up your rent-to-own store so that  it looks appealing to your customers? Or do you need glasses? Learn how the appearance of your showroom affects your rental revenue and how you can easily transform your store into one that looks inviting and attracts customers. With a visually appealing store, you can increase your rental revenues without having to increase your square footage.
With more than 12 years of experience in the rent-to-own industry, Gary Jones is vice president of rental at Ashley Furniture. Prior to working for Ashley, he was director of merchandising for an 86-store rent-to-own chain.
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Protect Your Store and Maximize Your Profits
Alan Bacon, Stealth Security Services
10–10:30 a.m., Thursday, August 14
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Meet the victim of an in-store armed robbery and hear his story. Alan Bacon will share tips on how  you can avoid a similar occurrence. Find out which safety issues should be top priority, what your store vulnerabilities are and how to use security as a management tool that saves you money.
Bacon is the vice president and head of deterrent operations at Stealth Security Services, a leading provider of security equipment to rent-to-own businesses. With more than 10 years in the security industry, Bacon has amassed quite an education in criminal activity and knows how to help rental dealers become more profitable while staying safe.
Furniture Repair Made Easy
Sue Harman and Doug Sabin,
Guardsman Products
1:30–2 p.m., Thursday, August 14
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One way to ease the effects of an economic downturn is to make your rent-to-own furniture last  longer through proper care and maintenance.
This session will address several methods and products to consider— before, during and after each rental cycle—that can extend the life of your  furniture.
Sue Harman is a technical sales representative and trainer for Guardsman Products. She has more than 20 years of experience in the furniture and coatings industries. Doug Sabin has been a research-and- development chemist for Guardsman for the past 13 years. Both Harman and Sabin have spent the past eight years training professionals in the process of cleaning and repairing upholstered furniture.
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