 APRO: The Official Voice of the Rent to Own Industry
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 Rent-to-own News
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Rent-to-own News - 2007 Rent-to-Own Employee of the Year award goes to Brown of Bestway Rent to Own
What makes Brown so special is his attitude and dedication to his job, family and less fortunate youths. "No matter what job you have, whether you're a garbage man, a secretary or working for rent-to-own, you have to love your work. If you don't, it becomes a prison," says Brown. Accompanied by his grandparents and friends, Brown's virtues were extolled in a video produced by APRO. At work, Brown has excelled by increasing his customer count 25 percent and is the only "Top 3" performer for each of the five months that Bestway started its monthly company-wide ranking system for all of its 46 collections specialists. Outside of work, Brown served as a volunteer tutor for Upward Bound for more than four years. Upward Bound serves students from low-income families by helping them succeed academically with the ultimate goal of being prepared for college.
Brown also provides any support he can to his younger brothers and grandparents by looking after them and ensuring that his 16-year-old brother PJ successfully attends high school and hopefully beyond. "His leadership, love and support have been instrumental in establishing the foundation that helped his 19-year-old brother achieve such lofty academic success," says Danny Jordan, who nominated Brown for the award. Brown's 19-year-old brother Andy is currently attending Brown University. Congratulations and kudos to Jonathan Brown of Bestway Rent to Own!
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2012 APRO Dave Egan
Legislative Conference
April 17-19, Washington, D.C.
Mark your calendars!
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RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here. | |||
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CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE
RTOHQ: The Magazine’s upgraded digital format APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine November-December 2011.
Marketing Matters This year marks the launch of a marketing campaign initiated by APRO to build the rent-to-own customer base. It will be a multi-year endeavor employing multiple strategies. In this and upcoming issues of our magazine, we will address the many facets of marketing that affect our industry.
Striving for an A with the BBB by William E. Freeland Consumers often refer to the Better Business Bureau's ratings to help them make rental and purchasing decisions. National Rent-to-Own's human resource manager outlines the steps every RTO company should pursue to help earn an A+ from the BBB.
Creating an Extraordinary Customer Experience by Bill Keese Apple does it. Southwest Airlines does it. Can the rent-to-own industry also garner a national reputation for exceptional service and, in the process, attract new customers?
BB and BBQ on Beale Street Memphis' reputation for tremendous food, groundbreaking music and Southern charm is well deserved. It's not too early to start planning your trip there next July for APRO's 2012 Rent-to-Own Convention and Trade Show.
Card Talk by Ed Winn III Credit and debit card payments are on the rise in rent-to-own. So are the risks in keeping such transactions secure.
Rent-to-Own Families, Part VI by Kristen Card No, you're not seeing double, or are you? Our latest profiles of kindred colleagues include two sets of twins-the Botkins and the Kimbles. And in Kansas, a son and daughter help their dad keep business running Strong.
Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.
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Association of Progressive Rental Organizations 1504 Robin Hood Trail Austin, Texas 78703 800/204-2776, ext. 103 Fax 512/794-0097 |